Freight Vehicle Safety Operative

Carlisle Support Services; Folkestone; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Health and Wellbeing plans

Earned wage access

Discounts and rewards

Induction and training

Uniform provided

SIA top-up training

Employee assistance

Refer a Friend £100

Long service awards

Job summary

Carlisle Support Services is hiring a Freight Safety & Securing Operative to support Eurotunnel operations at the Folkestone terminal. You’ll ensure vehicle security, assist drivers and passengers, and work across a 24/7 shift pattern.

This on-site role requires strong customer service, vigilance, and teamwork, with full induction and ongoing safety training provided. A UK driving licence is desirable and eligibility to work in the UK is required.

Qualifications

• Be eligible to work in the UK and pass UK DBS check.
• Willingness to work shifts, weekends and holidays.
• Full UK driving licence desirable.
• Experience in logistics or customer service preferred.

Responsibilities

• Vehicle Securing: Apply wheel chocks to HGVs boarding the shuttle.
• Safety Inspections: Pre- and post-journey checks on freight vehicles and trains.
• Customer Support: Greet drivers and passengers, give clear instructions.
• Team Collaboration: Work with colleagues in a safety-critical environment.
• On-site Driving: Operate company vehicles within the terminal when required.

Skills

Customer service

Communication

Teamwork

Attention to detail

Safety awareness

Job description

The Benefits:

• Health and Wellbeing Plans – including our family-friendly maternity policy.
• Flexible financial support with instant access to earned and authorised wages.
• Benefits for all – vouchers, discounts and rewards for shopping, eating out, cinema tickets, gym membership and plenty of others to help you save money every day.
• Full induction, ongoing training, and structured career development to help you thrive in your role.
• Quality kit and uniform – so you feel comfortable and can perform your role effectively.
• Fully funded SIA top-up training from our own team of in-house trainers.
• Employee Assistance Program – supporting your mental, physical, and emotional wellbeing at all times.
• Refer a Friend Scheme – earn £100 for every person you refer who starts with us.
• Long service and recognition awards - celebrating your achievements.

Our client:

Join the team behind one of Europe’s busiest and most unique transport systems. We're hiring reliable, safety-focused, and customer-oriented individuals to support Eurotunnel — the high-speed vehicle shuttle service connecting the UK and France. This is your opportunity to be part of a fast-paced, hands‑on environment, where no two days are the same. You'll be part of a close-knit, professional team helping ensure the safety and smooth movement of freight vehicles and passengers.

The Role: Freight Safety & Securing Operative

In this dual-role position, you’ll be responsible for both operational safety and customer interaction. You'll work on-site at the Eurotunnel terminal, ensuring vehicles are secure and passengers are supported from arrival to departure, working shifts across a 24/7 period.

Key responsibilities include:

• Vehicle Securing: Apply and remove wheel chocks to HGVs boarding the shuttle.
• Safety Inspections: Conduct pre- and post-journey checks on freight vehicles and trains.
• Customer Support: Greet drivers and passengers, provide clear instructions, and assist with their journey.
• Team Collaboration: Work closely with colleagues in a safety-critical, high-traffic setting.
• On‑site Driving: Operate company vehicles within the terminal (as required).

About You

We’re looking for dependable team players who can stay calm under pressure and bring a positive, can‑do attitude to work every day.

You’ll need:

• Strong customer service skills and a friendly, approachable manner.
• Confident verbal and written communication.
• Physical fitness for manual tasks and on-your-feet work.
• High attention to detail and commitment to safety protocols.
• Willingness to work shifts, weekends, and holidays.
• Previous experience in logistics, transport, or customer service (preferred).
• Full UK driving licence (desirable).

Requirements

• Be at least 18 years old.
• Have a 5-year checkable employment/education history.
• Be eligible to work in the UK.
• Pass a UK DBS and (if applicable) an overseas background check.
• Pass a safety-critical medical.

You’ll also need to provide original documents during the vetting process. This may include: Passport, Driving Licence, Utility Bill (dated within 3 months), HMRC letter, Bank Statement, Payslip, Birth Certificate, or a valid Share Code.

Why Join Us?

• Be part of a unique, high-profile European transport operation.
• Work in a dynamic, people-first environment.
• Gain valuable experience in a safety-critical logistics role.
• Opportunities for ongoing training and development.

About us

Join a growing market‑leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more. Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.

Equality, Diversity, and Inclusion

At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. In all situations people will be judged solely on merit or ability.