Freight & Logistics Customer Success Coordinator

Confidential; North East; On-site; GBP 26,000 - 36,000; Full time

Job summary

Confidential is seeking a Freight Coordinator in Newcastle to provide high-level customer service by managing enquiries, tracking shipments and coordinating with internal departments and external suppliers to ensure smooth freight movement across air, sea, road and customs operations. The role runs Monday to Friday with a salary of 26,000–36,000 GBP depending on experience.

Based in Newcastle, the position supports import, export and domestic freight operations as required and involves close

Qualifications

• Experience in freight forwarding, logistics or supply chain.
• Strong customer service and communication skills.
• Excellent organisation and time management abilities.
• Ability to prioritise workload in a fast-paced environment.
• Good attention to detail and accuracy.
• Proficient with Microsoft Office applications.
• Experience with air/ocean/road freight operations.
• Knowledge of customs procedures and international shipping documentation.
• Experience using freight forwarding operating systems.

Responsibilities

• Act as the primary point of contact for allocated customers.
• Respond to customer enquiries promptly and professionally.
• Provide accurate shipment updates and status reports.
• Handle customer complaints and service issues, ensuring timely resolution.
• Build and maintain strong customer relationships.
• Coordinate with operations, customs, warehouse and sales teams.
• Monitor shipments from collection through to final delivery.
• Liaise with airlines, shipping lines, hauliers and overseas agents.
• Prepare and distribute reports and KPI data as required.
• Ensure compliance with procedures and regulatory requirements.

Skills

Freight forwarding

Customer service

Organisational skills

Prioritisation

Attention to detail

MS Office

Freight operations

Customs procedures

Freight systems

Job description

Confidential is seeking a Freight Coordinator in Newcastle to provide high-level customer service by managing enquiries, tracking shipments and coordinating with internal departments and external suppliers to ensure smooth freight movement across air, sea, road and customs operations. The role runs Monday to Friday with a salary of 26,000–36,000 GBP depending on experience.

Based in Newcastle, the position supports import, export and domestic freight operations as required and involves close