Freight Key Account Manager

Green & Wolvin Recruitment; England; On-site; GBP 35,000 - 45,000; Full time

Job summary

Une entreprise de fret dynamique recherche un Freight Key Account Manager à Walsall, Birmingham. Vous serez responsable de la gestion des comptes clés et de la génération de revenus dans un environnement rapide. Le candidat idéal aura une expérience en gestion de comptes ou un diplôme en logistique, avec d'excellentes compétences en service client et en vente.

Benefits

32 jours de congés annuels

Partage de bénéfices basé sur la génération de revenus

Formation et développement de classe mondiale

Qualifications

• Au moins 2 ans d'expérience en gestion de comptes clés ou dans l'industrie du fret.
• Capacité à établir des relations centrées sur le client.
• Attitude proactive avec une grande attention aux détails.

Responsibilities

• Gérer la génération, la tarification et la réservation des expéditions de fret.
• Fournir des mises à jour de service aux clients clés sur les expéditions.
• Analyser la facturation et la facturation pour le client clé.

Skills

Customer Service

Sales Skills

Problem Solving

Attention to Detail

Education

Graduate in Logistics or Freight

Tools

Microsoft Office

Job description

We are actively looking to engage Key Account professionals, with a passion for freight forwarding, for an exciting new role in the shipping, freight and transport industry. This is for a new role as a Freight Key Account Manager in Walsall, Birmingham (West Midlands)!

Client Details

My client is a SME freight forwarding business, with huge ambitions for growth, in the freight & shipping industry. You will be joining a fast-paced environment assisting in finding logistics solutions for some of the world's largest industrial, retail & FMCG based customers. My client focuses on air freight, sea freight & road freight solutions, which are both cost-effective & solution-driven.

Job Description

As a Freight Key Account Manager, you will report to the Commercial Director daily. Your responsibilities across the Walsall office in Birmingham (West Midlands) will include:

1. Assisting in the generation, pricing, quotation, and booking of all types of freight shipments across air, sea, road freight, and customs clearance.
2. Generating freight revenue through active account management and new business growth via telephone and in-person meetings.
3. Providing service updates to key clients on international multi-modal freight shipments via air, sea, and road freight.
4. Providing key account customers with daily updates on their shipments, including OTIF delivery and KPIs for their SLA.
5. Processing KPI reports for shipments, discrepancies, and amendments.
6. Investigating and resolving missed shipments in line with key account expectations and company SLA.
7. Monitoring, updating, and producing key account files and spreadsheets via Microsoft Office applications.
8. Monitoring and analyzing all billing and invoicing for the key account customer.

The Ideal Candidate

The successful candidate will have a diverse background in key account management or the freight forwarding & logistics industry. The ideal Freight Key Account Coordinator will possess:

1. At least 2 years' experience in key account management, freight forwarding, or logistics.
2. OR a graduate eager to join the logistics & freight industry, which will also be strongly considered.
3. Ability to build long-lasting, customer-centric relationships.
4. Excellent customer service and sales skills.
5. Proactive attitude with high attention to detail and natural problem-solving abilities.
6. Ability to commute to Walsall, Birmingham (West Midlands).

What's On Offer?

• Salary range of £35,000 - £45,000
• 32 days of annual leave
• Company bonus/profit sharing based on revenue generation
• Comprehensive benefits package
• World-class training & development with significant opportunities for progression