Freight Forwarding Team Lead — Flexible Hours, Pension

TLP Recruitment; Ipswich; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Free Parking

Pension

Job summary

TLP Recruitment is seeking a Freight Forwarding Team Leader in Ipswich to join a growing logistics operation. This hands-on leadership role will head a small two-person team and oversee import/export freight forwarding, quotations, and day-to-day operations.

You will handle customs procedures, liaise with customers and partners, and drive process improvements while keeping shipments moving efficiently.

Qualifications

• Strong freight forwarding experience and understanding of import/export procedures.
• Experience in quoting and managing customer accounts.
• Previous team leadership or supervisory experience.
• Excellent communication and organisational skills.

Responsibilities

• Lead and support a team of two.
• Manage import and export freight forwarding operations.
• Prepare quotations and manage customer accounts.
• Handle customs procedures and documentation.
• Liaise with customers, hauliers, shipping lines, agents and partners.
• Keep shipments moving and resolve “Where is my shipment?” issues.
• Help improve processes as the company grows.
• Keep the team organised and commercially focused.

Skills

Freight forwarding

Customs procedures

Quoting

Customer management

Team leadership

Communication

Organization

Proactive mindset

Tools

Multifreight

Destin8

Claris CNS

Job description

TLP Recruitment is seeking a Freight Forwarding Team Leader in Ipswich to join a growing logistics operation. This hands-on leadership role will head a small two-person team and oversee import/export freight forwarding, quotations, and day-to-day operations.

You will handle customs procedures, liaise with customers and partners, and drive process improvements while keeping shipments moving efficiently.