Freight Forwarding Coordinator

CEVA Logistics; Pontypridd; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive annual leave

Pension

Life assurance

Employee discounts platform

Job summary

CEVA Logistics is seeking a Freight Forwarding Coordinator to join our Pontypridd operations team. You will become the key contact for customers, coordinating shipments and delivering excellent service from start to finish.

Full training will be provided; previous freight forwarding experience is not required. The role is Monday to Friday with rotating shifts 08:30-17:00 or 09:00-17:30, offering exposure to international logistics and customs procedures.

Qualifications

• Experience in customer service, administration or coordination roles.
• Strong organisational and multitasking ability.
• Confident communication with customers and colleagues.
• Willingness to learn and develop in logistics.

Responsibilities

• Coordinate day-to-day import/export shipments across air, sea, road and courier.
• Liaise with customers, carriers and internal teams to provide updates and resolve queries.
• Prepare and process shipping documentation and customs paperwork.
• Monitor shipments and support invoicing and administration.

Skills

Customer service

Administration

Account support

Coordination

Tools

Microsoft Office

Job description

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you "Dare to Grow" with us?

YOUR ROLE

CEVA Logistics are looking for a Freight Forwarding Coordinator to join our Pontypridd operations team. This is an exciting opportunity for someone with a background in customer service, administration, account support or coordination who is looking to build a long-term career within a global organisation. You do not need previous freight forwarding or logistics experience. We will provide full training and support to help you develop the knowledge and skills needed to succeed in international logistics and supply chain operations. Working as part of a friendly and supportive team, you will become the key point of contact for customers, helping coordinate shipments and ensuring they receive an excellent service experience from start to finish.

This role offers great exposure to international logistics and provides opportunities to learn about customs procedures, freight operations and global supply chains. This is a Monday to Friday role, with a rotating shift pattern of either 08:30-17:00 or 09:00-17:30.

WHAT ARE YOU GOING TO DO?

• Coordinate the day-to-day management of import and export shipments across air, sea, road and courier.
• Liaise with customers, carriers, overseas offices and internal teams to provide updates and resolve queries.
• Prepare and process shipping documentation, customs paperwork and shipment records.
• Monitor shipment progress and help ensure deliveries are completed on time.
• Maintain accurate information on company systems and support invoicing and administration.
• Ensure operational procedures, customs requirements and KPIs are followed.
• Support quotations and new trade lane opportunities where required.
• Deliver excellent customer service and build strong relationships with customers and partners.

WHAT ARE WE LOOKING FOR?

We are looking for people who are passionate about delivering excellent customer service and enjoy building positive relationships. You may have experience in customer service, contact centres, retail, hospitality, administration, account support or coordination, but most importantly, you’ll have a positive attitude, a willingness to learn and a genuine interest in developing your career.

The ideal candidate will be confident communicating with customers and colleagues, highly organised and able to manage multiple priorities in a fast-paced environment. You’ll be proactive, reliable and comfortable taking ownership of your work, with good attention to detail and confidence using Microsoft Office and other computer systems. A strong customer focus and an interest in developing a long-term career within logistics and supply chain operations are essential.

Previous experience within logistics, freight forwarding, transport or shipping would be beneficial but is not essential, as full training will be provided.

WHAT DO WE HAVE TO OFFER?

• We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands.

There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.