Logistics Operations Supervisor

Ceva Logistics; Quorn; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Competitive annual leave entitlement

Pension and life assurance

Employee benefits platform discounts

Job summary

Ceva Logistics UK&I in Ashby de la Zouch is seeking an experienced and customer centric Control Tower Logistics Supervisor to support the day-to-day running of the Control Tower team.

You will lead a team of Operations Coordinators, ensure on-time delivery, accurate shipment movements, and continuous improvement to exceed customer expectations.

This role is Monday to Friday, hybrid, 08:00 to 17:30, with strong emphasis on stakeholder engagement, KPI and performance management.

Qualifications

• Experience in freight forwarding, preferably within a 4PL/Control Tower or global transport logistics.
• Proven supervisory and leadership capabilities.
• Ability to build internal and external relationships and influence decisions.
• Strong analytical skills and data accuracy.
• Knowledge of cross-functional business processes.

Responsibilities

• Lead a team of Operations Coordinators in control tower operations to ensure on-time delivery.
• Ensure accurate shipment movements and high stakeholder engagement.
• Act as escalation point for operational issues and drive process improvements.
• Monitor KPIs, SLAs and quality metrics.
• Provide detailed reports for the Operations Manager and take accountability for supplier and carrier performance.
• Participate in customer meetings and monthly/quarterly reviews.

Skills

Leadership

Stakeholder management

Analytical skills

Communication

Tools

MS Office

Job description

Our 4PL Lead Logistics team based in Ashby de la Zouch have an amazing opportunity for an experienced and customer centric Control Tower Logistics Supervisor to join the team. This crucial role will support the Operations Manager will the day-to-day running of the Control Tower team and will encourage and promote customer centricity, stakeholder, and customer satisfaction. This is a Monday to Friday, hybrid role 08:00 to 17:30.

WHAT ARE YOU GOING TO DO?

• Reporting into Lead Logistics Operations Manager you will lead a team of Operations Coordinators in their daily operations within the control tower to ensure on time delivery and timely follow ups with suppliers and other stakeholders.
• You will ensure that the team are processing shipment movements accurately through the system, that engagement with internal and external stakeholders is at a high standard and that all performance objectives are achieved.
• You will act as a key point of contact and escalation point for operational issues providing remedial actions and improvements to processes ensuring operational excellence and customer satisfaction.
• You will monitor KPIs, SLAs and Quality Metrics ensuring data accuracy and efficiency.
• You will keep work instructions and process flows up to date and implement continuous improvement initiatives across the operation to improve productivity.
• You will provide detailed reports for the Operations Manager and take accountability for supplier and carrier compliance performance.
• You will also participate in customer meetings and contribute to team meetings, monthly reviews, and quarterly business reviews.

Our ideal candidate will have knowledge or proven freight forwarding experience, preferably within a 4PL, Control Tower or global transport logistics industry, understand cross-functional business processes and proven operational supervisory and leadership skills.

It goes without saying that you will be a natural communicator, able to build internal and external relationships and influence decisions.

You will possess strong analytical skills, be a logical and creative thinker, a team player, and able to adapt quickly to changes in processes, systems, or business priorities.

It would be desirable if you possess advanced knowledge of MS Office products however a basic-intermediate understanding is essential.

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It's a journey on which you rise.

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes.

• competitive annual leave entitlement with a fantastic holiday buy scheme
• pension and life assurance
• access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands

ABOUT TOMORROW

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.

Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland.