Control Tower Logistics Supervisor

CEVA Logistics; Ashby-de-la-Zouch; Hybrid; GBP 32,000 - 44,000; Full time

Benefits offered by this job

Competitive benefits package

Holiday buy scheme

Pension and life assurance

Employee discounts platform

Job summary

CEVA Logistics, a global leader in supply chain solutions, is recruiting a Control Tower Logistics Supervisor for its 4PL team in Ashby de la Zouch. The role focuses on leading Operations Coordinators, ensuring on-time deliveries, and driving customer satisfaction.

You will monitor KPIs, coordinate with suppliers and stakeholders, and implement continuous improvements to enhance productivity and performance. This is a hybrid, weekday role with regular stakeholder engagement.

Qualifications

• Experience in freight forwarding, preferably in 4PL/Control Tower or global transport logistics.
• Proven supervisory and leadership skills with the ability to manage a team.
• Strong communication, analytical thinking and adaptability to changing processes.

Responsibilities

• Lead a team of Operations Coordinators in daily control tower activities to ensure on-time delivery.
• Monitor KPIs, SLAs and quality metrics and provide actionable improvements.
• Maintain up-to-date work instructions and processes; prepare detailed reports for the Operations Manager.
• Participate in customer meetings, monthly reviews and quarterly business reviews.

Skills

Freight forwarding experience

Leadership

Control Tower

MS Office (basic-intermediate)

Tools

MS Office

Job description

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

YOUR ROLE

Our 4PL Lead Logistics team based in Ashby de la Zouch have an amazing opportunity for an experienced and customer centric Control Tower Logistics Supervisor to join the team. This crucial role will support the Operations Manager will the day-to-day running of the Control Tower team and will encourage and promote customer centricity, stakeholder, and customer satisfaction.

This is a Monday to Friday, hybrid role 08:00 to 17:30.

WHAT ARE YOU GOING TO DO?

Reporting into Lead Logistics Operations Manager you will lead a team of Operations Coordinators in their daily operations within the control tower to ensure on time delivery and timely follow ups with suppliers and other stakeholders. You will ensure that the team are processing shipment movements accurately through the system, that engagement with internal and external stakeholders is at a high standard and that all performance objectives are achieved. You will act as a key point of contact and escalation point for operational issues providing remedial actions and improvements to processes ensuring operational excellence and customer satisfaction.

You will monitor KPIs, SLAs and Quality Metrics ensuring data accuracy and efficiency. You will keep work instructions and process flows up to date and implement continuous improvement initiatives across the operation to improve productivity. You will provide detailed reports for the Operations Manager and take accountability for supplier and carrier compliance performance. You will also participate in customer meetings and contribute to team meetings, monthly reviews, and quarterly business reviews.

WHAT ARE WE LOOKING FOR?

Our ideal candidate will have knowledge or proven freight forwarding experience, preferably within a 4PL, Control Tower or global transport logistics industry, understand cross-functional business processes and proven operational supervisory and leadership skills.

It goes without saying that you will be a natural communicator, able to build internal and external relationships and influence decisions. You will possess strong analytical skills, be a logical and creative thinker, a team player, and able to adapt quickly to changes in processes, systems, or business priorities. It would be desirable if you possess advanced knowledge of MS Office products however a basic-intermediate understanding is essential.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.