Freight Forwarding Business Growth Lead

Mapcargo International; Bradford, Manchester; À distance; GBP 40 000 - 65 000; Plein temps

Résumé du poste

Mapcargo International is seeking a Business Development Manager to grow and protect its client base across sea and air freight, imports and exports, in Bradford/Manchester. You will open new accounts, deepen existing ones, and work with operations and sales support to implement new business effectively.

This role rewards a proactive hunter with strong relationship skills, comfort with Excel and CRM tools, and a track record of delivering revenue growth in a target-driven environment.

Qualifications

• Excellent communication and listening skills.
• Polite, confident and friendly manner.
• Confidence with computers, including Excel, CRM systems and reporting tools such as ASM.
• Good working knowledge of freight forwarding services, or the appetite to learn ours quickly.
• Genuine enjoyment of working with customers and building long term relationships.
• The ability to thrive in a target driven team environment.

Responsabilités

• Generate new opportunities across sea and air freight, imports and exports, through proactive prospecting, referrals, network development and strategic account penetration.
• Research customer organisations, market sectors and industry trends to identify commercial opportunities.
• Monitor market trends, competitor activity and industry developments to support wider growth plans.
• Promote the full range of Mapcargo services and identify new ways to increase customer spend.
• Build and execute account growth plans that maximise revenue within existing customer portfolios.
• Hold regular review calls and strategic business discussions to strengthen relationships and improve retention.
• Convert opportunities inside existing accounts through cross-selling, upselling and service expansion.
• Build senior level relationships with key stakeholders and decision makers.
• Visit customers regularly to review performance, understand future requirements and increase share of wallet.
• Lead and contribute to Quarterly Business Reviews, presenting KPI performance, market intelligence and future growth opportunities.
• Manage the commercial performance of Express and Brokerage accounts, including pricing reviews, profitability analysis, rate negotiation and margin improvement.
• Resolve customer concerns and service issues quickly, turning them into opportunities to build trust.
• Identify and implement process improvements that lift customer experience, operational efficiency and commercial performance.
• Use our CRM to manage customer engagement plans, sales activity, opportunities and pipeline development.
• Keep accurate records of customer interactions, commercial opportunities, agreed actions and business development activity.
• Work closely with fellow Business Development Managers, Sales Support and operational teams to deliver joined up customer solutions and hit revenue targets.
• Support the wider commercial strategy through lead generation, referrals and customer introductions

Connaissances

Excellent communication

Polite, confident attitude

Excel

CRM systems

ASM reporting tools

Freight forwarding knowledge

Customer relationship skills

Target-driven mindset

Outils

Excel

CRM systems

ASM

Description du poste

Mapcargo International is seeking a Business Development Manager to grow and protect its client base across sea and air freight, imports and exports, in Bradford/Manchester. You will open new accounts, deepen existing ones, and work with operations and sales support to implement new business effectively.

This role rewards a proactive hunter with strong relationship skills, comfort with Excel and CRM tools, and a track record of delivering revenue growth in a target-driven environment.