Air Freight Coordinator: Own Your Client Portfolio

Mapcargo International; Bradford, Manchester; Remote; GBP 30,000 - 32,000; Full time

Benefits offered by this job

General Life Assurance

Employee Assistance Programme

Own client portfolio ownership

Job summary

Mapcargo International is seeking an Air Freight Coordinator to join our air export team in Bradford or Manchester. This is a start-to-finish role with ownership of service delivery for air export customers and agents, including documentation and customs declarations.

You will manage HMRC compliance, handle gross profit analysis, invoicing and job costing on your files, and build strong relationships with internal teams and clients.

Qualifications

• Minimum 2 years in a similar air freight or customs role.
• Solid HMRC export customs procedural knowledge.
• Excellent communication and organisational skills.
• A polite, confident, mature and professional manner.
• Proficient with Excel, CRM systems and BoxTop.

Responsibilities

• Air export operations: take day-to-day responsibility for customer service delivery to air export customers and agents.
• Manage emails and the procedural workflows of consignments.
• Process export documents and create and submit customs export declarations.
• Follow up and resolve operational issues and client queries.
• Issue monthly client reports through ASM and BoxTop.

Skills

Communication

Organisational skills

Customer service

Attention to detail

Tools

Excel

BoxTop

CRM systems

Job description

Mapcargo International is seeking an Air Freight Coordinator to join our air export team in Bradford or Manchester. This is a start-to-finish role with ownership of service delivery for air export customers and agents, including documentation and customs declarations.

You will manage HMRC compliance, handle gross profit analysis, invoicing and job costing on your files, and build strong relationships with internal teams and clients.