Freight Forwarder and Customs Co-ordinator - CFSP

Delamode International; Southampton; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

25 holiday days

Group Life Assurance (3x annual salary

Group Pension Plan

Health Shield Cash Plan

Free on-site parking

Length of service awards

Enhanced maternity/paternity pay

Job summary

Delamode International is seeking an experienced Freight Forwarder & Customs Coordinator (CFSP) to join our Southampton team. You will manage daily customs processing, bond entries and customer inquiries, ensuring accuracy and timely declarations from enquiry to delivery.

The ideal candidate will have CFSP and customs bond experience, strong Excel skills, and a proactive approach to developing freight opportunities with the commercial team.

Qualifications

• Practical experience in customs clearance and/or bonded warehouse administration.
• CFSP and customs bond experience preferred.
• Strong accuracy and organisation with Excel.

Responsibilities

• Manage bond entries, removals, stock records and reconciliations with aligned customs data.
• Prepare and monitor import/export declarations and CFSP movements, tracking deadlines.
• Own routine customer follow-up, document chasing and clearance updates; elevate exceptions.
• Coordinate shipments, bookings, documentation and invoicing from enquiry to delivery.
• Obtain supplier rates, prepare quotations, and understand margins to book jobs.
• Build customer relationships and identify additional freight opportunities.

Skills

Customs clearance

CFSP experience

Excel proficiency

Customer communication

Attention to detail

Tools

Descartes e-Customs

Job description

Freight Forwarder and Customs Co-ordinator - CFSP

Southampton

£30,000.00 - £40,000.00 per annum

Do you have hands-on customs clearance experience, ideally including CFSP and customs bond Are you organised, accurate and confident managing customer queries, declarations and deadlines, while helping develop new freight business

We are looking for an experienced Freight Forwarder & Customs Coordinator (CFSP) to join our team at DIL's Southampton site.

You will look after established customs and bonded warehouse customers while helping develop our freight forwarding business. You will take ownership of daily processing, customer queries and administration, with management oversight and support for exceptions.

Your key responsibilities will be to:

• Manage bond entries, removals, stock records and reconciliations, keeping customs and warehouse information aligned
• Prepare and monitor import/export declarations, CFSP supplementary declarations and relevant T1 movements, tracking deadlines and resolving discrepancies within your competence
• Own routine customer follow-up, document chasing and clearance updates; maintain accurate records, follow agreed release controls and elevate exceptions promptly
• Coordinate shipments, bookings, documentation and invoicing, keeping customers informed from enquiry to delivery
• Obtain supplier rates, prepare and follow up quotations, understand job margins and turn enquiries into bookings
• Build customer relationships, ask about upcoming shipments and identify additional freight opportunities with the commercial team

The ideal candidate will have:

• Practical experience in customs clearance and/or bonded warehouse administration
• Strong accuracy, organisation and confidence using Excel
• CFSP and customs bond experience (strongly preferred)
• Experience of Descartes e-Customs (particularly useful); equivalent customs systems experience is welcome
• Modaltrans knowledge (beneficial)
• Commercial initiative, clear customer communication and a willingness to develop

You do not need an existing customer portfolio or experience of every system to apply. Relevant customs or forwarding experience with transferable skills is also welcome.

Benefits

• 25 holiday days per year plus 8 statutory days, increasing to 26 days after two years' service and 27 days after four years' service
• Membership of the Company Group Life Assurance Scheme which is currently three times annual salary
• The Company operates a Group Personal Pension Plan which complies with current Workplace Pension legislation.
• Enrolment into the Health Shield Cash Plan after successful completion of probation period.
• Free on site car parking
• Length of service awards
• Enhanced maternity / paternity pay with qualifying service