Operations Coordinator - Freight Forwarding

Workshop Recruitment; Totton; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

25 days holiday

Birthday day off

Cycle to work scheme

Health and wellbeing support

Colleague portal for benefits

Job summary

Workshop Recruitment in Southampton is seeking a Freight Forwarding Operations Co-ordinator to manage import/export activities and deliver excellent service. The role focuses on sea freight coordination with potential road or air elements, handling multiple priorities and maintaining strong customer and supplier relationships.

You will work across multiple teams to ensure processes run smoothly, with a proactive approach to problem-solving and high attention to detail.

Qualifications

• Experience in freight forwarding, ideally sea freight.
• Strong organisation and workload management.
• Excellent communication and relationship-building.
• Proactive problem-solving abilities.
• High attention to detail and accuracy.
• Customer-service focused and professional.

Responsibilities

• Manage daily operational workloads for maximum efficiency.
• Process import/export shipments using in-house and port systems.
• Handle customer invoicing and supplier cost records.
• Escalate issues affecting service delivery or deadlines.
• Maintain compliance with procedures and standards.
• Build strong relationships with customers and suppliers.

Skills

Freight forwarding

Organisational skills

Communication

Problem-solving

Attention to detail

Customer service

Job description

Freight Forwarding Operations Co-ordinator

Southampton

Full-Time | Permanent

Are you an organised Co-ordinator with strong account management, customer support, administrative skills and a proactive approach to problem-solving? Do you have experience within import/export, freight forwarding coordination mainly via Sea, but Road or Air would be great too? Do you enjoy managing multiple priorities while delivering excellent customer service? If so, this is a fantastic opportunity to join a growing logistics and operations business who have a great culture and working environment! Acting as a point of contact for customers, suppliers and internal/external teams, you will support the day-to-day management of import and export activities, ensuring processes run efficiently and customers receive a high standard of service.

Key Responsibilities

• Manage daily operational workloads to ensure maximum efficiency
• Using in house and port/freight systems to process import and export shipments accurately and within agreed timescales
• Process customer invoicing and ensure supplier costs are recorded accurately
• Escalate operational issues that may impact service delivery or deadlines
• Maintain compliance with company procedures and operational standards
• Build strong relationships with customers and provide ongoing support
• Liaise with suppliers and internal teams to maintain service quality

Skills & Knowledge Required

• Previous experience in freight forwarding ideally in a Sea freight, logistics, or previous coordination role
• Strong organisational and workload management skills
• Excellent communication and relationship-building abilities
• Ability to identify and resolve issues proactively
• Strong attention to detail and accuracy
• Positive, professional, and team-focused attitude
• Confidence working across multiple stakeholders and departments
• Commitment to delivering excellent customer service

Hours

Monday to Friday 9am - 5.30pm - 1hr lunch break

Salary

£30,000 - £35,000 + Quarterly incentive scheme (After 6 months)

Benefits & Rewards

A comprehensive package of benefits including…

• 25 days holiday +BH + a day off for your birthday
• Regular paid company events
• Cycle to work scheme
• Health and wellbeing support
• Colleague Portal for benefits at retailers
• Plus, many more