Operations Coordinator - Freight Forwarding

Workshop Recruitment; Southampton; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

25 days holiday + BH + a day off for你的

Regular paid company events

Cycle to work scheme

Health and wellbeing support

Colleague Portal for benefits atRetail

Job summary

Workshop Recruitment is seeking a Freight Forwarding Operations Co-ordinator in Southampton. You will manage import/export shipments, coordinate sea freight, and respond to customer needs with a proactive problem-solving approach to ensure on-time deliveries.

You will build relationships with customers, suppliers and internal teams, process invoicing, monitor costs, and maintain compliance with procedures while delivering exceptional service in a busy logistics environment.

Qualifications

• Experience in freight forwarding, ideally Sea freight or logistics coordination.
• Strong organisational and workload management abilities.
• Excellent communication and relationship-building skills.
• Ability to identify and resolve issues proactively.

Responsibilities

• Manage daily operational workloads to ensure maximum efficiency.
• Using in house and port/freight systems to process import and export shipments accurately and within agreed timescales.
• Process customer invoicing and ensure supplier costs are recorded accurately.
• Escalate operational issues that may impact service delivery or deadlines.
• Maintain compliance with company procedures and operational standards.
• Build strong relationships with customers and provide ongoing support.
• Liaise with suppliers and internal teams to maintain service quality.

Skills

Freight forwarding coordination

Organisational skills

Communication skills

Problem-solving

Customer service

Teamwork

Stakeholder management

Tools

In-house systems

Port/freight systems

Job description

Freight Forwarding Operations Co-ordinator Southampton Full-Time | Permanent

Are you an organised Co-ordinator with strong account management, customer support, administrative skills and a proactive approach to problem-solving? Do you have experience within import/export, freight forwarding coordination mainly via Sea, but Road or Air would be great too? Do you enjoy managing multiple priorities while delivering excellent customer service? If so, this is a fantastic opportunity to join a growing logistics and operations business who have a great culture and working environment!

Key Responsibilities

• Manage daily operational workloads to ensure maximum efficiency
• Using in house and port/freight systems to process import and export shipments accurately and within agreed timescales
• Process customer invoicing and ensure supplier costs are recorded accurately
• Escalate operational issues that may impact service delivery or deadlines
• Maintain compliance with company procedures and operational standards
• Build strong relationships with customers and provide ongoing support
• Liaise with suppliers and internal teams to maintain service quality

Skills & Knowledge Required

• Previous experience in freight forwarding ideally in a Sea freight, logistics, or previous coordination role
• Strong organisational and workload management skills
• Excellent communication and relationship-building abilities
• Ability to identify and resolve issues proactively
• Positive, professional, and team-focused attitude
• Confidence working across multiple stakeholders and departments
• Commitment to delivering excellent customer service

Hours

Monday to Friday 9am – 5.30pm – 1hr lunch break

Salary

£30,000 - £35,000 + Quarterly incentive scheme (After 6 months)

Benefits & Rewards

• 25 days holiday +BH + a day off for your birthday
• Regular paid company events
• Cycle to work scheme
• Health and wellbeing support
• Colleague Portal for benefits at retailers
• Plus, many more!