Freight Forwarder

Boxcon Ltd; St Helens; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Annual bonus

Free on-site parking

Job summary

Boxcon Ltd in St Helens is seeking a proactive Freight Forwarder to manage international import and export shipments across ocean, air and road freight, with a primary focus on ocean freight. You will own shipments from quotation to delivery, coordinating all stages and ensuring customers receive a reliable, responsive service.

The role offers hands-on responsibility in a growing international logistics business, with opportunities to broaden multimodal experience and develop your career within

Qualifications

• Experience in freight forwarding or international logistics.
• Operational experience in at least one transport mode (ocean/air/road).
• Experience handling import/export shipments.
• Knowledge of international freight forwarding processes.
• Strong communication and customer service skills.
• Ability to manage multiple shipments and priorities.
• Willingness to learn across multiple freight modes.
• Experience with CargoWise or similar freight management system.

Responsibilities

• Manage import and export shipments from quotation through final delivery.
• Coordinate ocean, air and road freight movements with focus on ocean freight.
• Prepare and process import/export documentation.
• Assist with customs declarations and ensure documentation accuracy.
• Liaise with customers, overseas agents, shipping lines and hauliers.
• Prepare quotations and provide competitive freight solutions.
• Maintain accurate job files within CargoWise.
• Monitor shipments and provide customers with updates.
• Identify and resolve operational issues or delays.
• Process supplier costs and customer invoices efficiently.
• Collaborate with colleagues to maintain high customer service standards.
• Take ownership of shipments from start to finish.

Skills

Freight forwarding experience

Customs procedures knowledge

CargoWise experience

Multimodal freight knowledge

Customer service skills

Tools

CargoWise

Job description

Join Our Growing UK Freight Forwarding Team

Boxcon is looking for a Freight Forwarder to join our team in St Helens.

This is a hands-on operational role offering the opportunity to manage international import and export shipments across ocean, air and road freight, with a particular focus on ocean freight.

Working as part of a small and experienced team, you will take ownership of shipments from initial quotation through to final delivery, coordinating every stage of the process and ensuring customers receive a reliable and responsive service.

For a freight forwarding professional looking for greater responsibility and the opportunity to broaden their multimodal experience, this is an excellent opportunity to develop your career within a growing international logistics business.

Key Responsibilities

• Manage import and export shipments from initial quotation through to final delivery.
• Coordinate international ocean, air and road freight movements, with a primary focus on ocean freight.
• Prepare and process import and export documentation.
• Assist with customs declarations and ensure relevant shipment documentation is completed accurately.
• Liaise closely with customers, overseas agents, shipping lines, airlines, hauliers and other suppliers.
• Prepare quotations and provide customers with competitive freight solutions.
• Create and maintain accurate job files within CargoWise.
• Monitor shipments throughout the transportation process and provide customers with regular updates.
• Proactively identify and resolve operational issues or delays.
• Process supplier costs and customer invoices accurately and efficiently.
• Work closely with colleagues to ensure a consistently high standard of customer service.
• Take ownership of individual shipments and ensure they are managed efficiently from start to finish.

About You

We're looking for a proactive and organised freight forwarding professional who enjoys taking ownership of shipments and delivering a high standard of service to customers.

You'll be comfortable working in a fast-paced operational environment, managing multiple shipments simultaneously and communicating with customers, suppliers and overseas partners.

Previous experience across every mode of transport is not essential. We're interested in candidates with a solid freight forwarding background who are keen to expand their knowledge across ocean, air and road freight.

• Previous experience within freight forwarding or international logistics.
• Operational experience within at least one major transport mode, including ocean, air or road freight.
• Experience handling import and/or export shipments.
• Good understanding of the international freight forwarding process.
• Strong communication and customer service skills.
• Strong organisational skills and the ability to manage multiple shipments and priorities.
• A proactive, solutions-focused approach to operational challenges.
• Willingness to learn and develop your knowledge across multiple freight modes.
• Experience handling both import and export shipments.
• Knowledge of customs procedures and customs declarations.
• Previous experience using CargoWise or a similar freight management system.
• Customs expertise is advantageous but is not essential for the position.

Why Join Boxcon?

• Join a growing international freight forwarding business.
• Develop your experience across ocean, air and road freight within a small, supportive and experienced team.
• Gain hands-on experience across different areas of international freight forwarding.
• Build a long-term career within the freight and logistics industry.
• Annual company bonus.
• Free on-site parking.
• Competitive salary dependent on experience.