Account Manager, Road

DSV - Global Transport and Logistics; Swadlincote; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Enhanced Annual Leave Entitlement

Salary Sacrifice Car Scheme

Salary Sacrifice Cycle Scheme

WeCare App

LifeWorks app

Life Insurance

Job summary

DSV - Global Transport and Logistics is seeking an Account Manager, Road at Mercia Park (Measham, DE12) to join the Welcome Desk. You will onboard new customers, manage transport orders from pickup to delivery, and ensure accurate invoicing and proactive communication to maximise customer satisfaction.

You will collaborate with operations, planning and sales to resolve issues, handle escalations, and support the implementation during hypercare, aiming for smooth delivery and long-term growth.

Qualifications

• Familiarity with the services offered by the company.
• Knowledge of company-specific customer service procedures and operational systems.
• A commercial mindset with a focus on customer-centric thinking and action.
• Understanding of import/export transport orders and related operations.
• Understanding of commercial and operational implementation of new business.
• MS Office 365 proficiency (Outlook, Word, Excel, Teams).

Responsibilities

• Onboard new customers, welcoming them into DSV tracking shipments through to delivery and ensuring invoicing is correct.
• Monitor transport orders from pickup to delivery to ensure execution in line with agreements.
• Intervene when orders risk failure and collaborate with operations/transport planning for solutions.
• Facilitate proactive, professional communication with new customers.
• Negotiate with customers and planning teams to reach acceptable alternatives if plans change.
• Handle complaints and escalations.
• Acquire mandatories data from Global and share within the local organization.
• Maintain contact with local tender desk, sales organisation and BIM for smooth implementation.
• Be the point of contact for local business and sales during implementation.
• Ensure all stakeholders are aligned and aware of responsibilities.
• Support during hypercare and ensure integration actions are finalized before closure.

Skills

Customer-centric

Commercial mindset

MS Office 365

Logistics operations

Job description

Job Req Number: 107537

Time Type: Full Time

Account Manager, Road

Mercia Park (Measham, DE12)

An opportunity has arisen for a position in our Road Division based from Mercia Park. The successful candidate will work in the DSV Welcome Desk to act as the single point of contact for new customers during the onboarding and hypercare period. You will provide support to the CIM for global customer implementation and ensure a seamless implementation of the new customer, an excellent customer experience and high-quality service with the goal of achieving maximum customer satisfaction and further growth of the company.

What will you be doing?

• Onboarding new customers, welcoming them into DSV tracking shipments through to delivery, ensuring invoicing is correct, responding to any enquiries.
• Monitor transport orders, both during pickup and after execution (delivery), to ensure successful execution in accordance with contractual agreements.
• Intervene when orders are at risk of being executed incorrectly and work closely with operational services/transport planning to find solutions to successful execution of the transport order.
• Facilitate proactive and professional communication with new Customers.
• Negotiate with the customer and operational services/transport planning to reach an acceptable alternative solution if the transport order cannot be executed as planned (force majeure).
• Handle complaints and escalations.
• Acquiring all mandatory implementation data from Global and sharing them within the local organization
• Maintaining contact with local tender desk, sales organization and BIM to keep track of and secure a smooth implementation process
• Point of contact for local business and sales organisation during implementation
• Ensure all local stakeholders aligned and aware of responsibilities
• Support during hypercare period
• Ensure that all integration actions have been finalized and aligned with GA team before formal project closure

About You

• Familiarity with the services offered by the company.
• Knowledge of company-specific customer service procedures, customer-specific matters, and operational systems.
• A commercial mindset with a focus on customer-centric thinking and action.
• Understanding of the operational processes involved in a transport order (import/export).
• Understanding of the key facets of commercial and operational implementation of new business
• Computer skills: MS Office 365 (Outlook, Word, Excel, Teams, etc.) - good professional knowledge.

What can we offer you?

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.

• Enhanced Annual Leave Entitlement from your start, which increases with length of service.
• Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
• Salary Sacrifice Cycle Scheme
• WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
• LifeWorks app for access to cashback and discounts on high street and online brands.
• Life Insurance and which includes access to expert probate support.

Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and criminal record checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.