Fraud Team Leader (12 Month Fixed Term Contract)

First Central Services; Haywards Heath; Hybrid; GBP 40,000 - 43,000; Full time

Job summary

An established industry player is looking for a Fraud Team Leader to spearhead their Specialist Investigation Unit. This role involves leading a dedicated team of Intelligence Analysts and overseeing counter fraud services. You will shape strategic direction while ensuring compliance and enhancing operational efficiency. Enjoy a hybrid work schedule and a supportive environment that prioritizes employee well-being. With a focus on innovation and excellence, this position offers a unique opportunity to make a significant impact in the insurance sector. If you're a strategic thinker with a passion for leadership, we want to hear from you!

Benefits

25 days holiday plus 8 bank holidays

£100 off your car insurance

Flexible working arrangements

Paid volunteering days

Electric Car Scheme

Qualifications

• Significant experience in claims fraud investigation.
• Proven leadership and performance management skills.

Responsibilities

• Delivering the counter fraud services business plan and meeting KPIs.
• Managing staff performance, conducting reviews, and addressing employee issues.

Skills

Leadership

Communication

Organisational Skills

Investigative Skills

Time Management

Education

Cert CII or ACFS/ACFTECH qualification

Job description

Location: Haywards Heath
Salary: £40,000 - £42,500, depending on experience
Department: Customer & Operations

We’re 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with excellent service. We also pride ourselves on our awards, including Insurance Employer of the Year at the British Insurance Awards 2024, and our impressive Glassdoor score!

We're seeking a Fraud Team Leader - SIU (Specialist Investigation Unit) based in Haywards Heath, West Sussex to lead our team of Intelligence Analysts and oversee our counter fraud services on a 12-month FTC. If you’re ready for this challenge, step right up!

You will lead investigations into claims and policies, ensuring compliance with company protocols while developing a cutting-edge intelligence model. Your leadership will be vital in shaping our strategic direction and maintaining our competitive edge. Responsibilities include managing complex intelligence requests, conducting one-on-one meetings, appraisals, managing absences, coaching, and maximizing team potential through training and development.

Core skills required:

• Driven: Comfortable working in a fast-paced environment
• Organised: Strong organisational and time-management skills
• Communication: Ability to share findings clearly and concisely with team members and other departments
• Leadership: Experience leading, inspiring, and coordinating a team of Intelligence experts
• Investigative: Significant experience in claims fraud investigation

Enjoy flexible working! Initially, you’ll spend a couple of weeks in the office for onboarding and training. Afterwards, benefit from a hybrid schedule with 4 days working from home and 1 day in the office weekly. More office time? That’s fine too!

If you are a strategic thinker passionate about intelligence and leadership, we’d love to hear from you!

What we offer:

• Salary from £40,000 - £42,500 depending on experience
• Monday to Friday, no weekends!
• 25 days holiday plus 8 bank holidays and an extra 'You' day off for personal occasions or relaxation
• Supportive team environment
• £100 off your car insurance
• Vibrant, busy workplace

Responsibilities include:

• Delivering the counter fraud services business plan and meeting KPIs and SLAs
• Providing regular reports to the Intelligence Manager
• Handling complex queries and supporting team members
• Managing staff performance, conducting reviews, and addressing employee issues
• Recruitment, training, and development of team members
• Improving departmental procedures related to claims fraud investigations and intelligence
• Ensuring accurate recording and processing of intelligence, maintaining data security
• Uploading intelligence to systems promptly
• Representing the company as a witness in police and court cases
• Ensuring team compliance with TCF principles
• Collaborating with other teams to ensure best practices

Experience & skills:

• Strong motor fraud background, including claims and policy fraud
• Experience developing fraud strategies and initiatives
• Proven leadership and performance management skills
• Excellent verbal and written communication skills
• Negotiation and influencing abilities
• Effective time management and prioritisation
• Motivational leadership in high-pressure environments
• Problem-solving with a logical approach
• Numeracy and literacy skills
• Cert CII or ACFS/ACFTECH qualification (advantageous)

Behaviours:

• Commercially focused
• Self-motivated and enthusiastic
• Decisive and proactive
• Organised with attention to detail
• Independent and team-oriented
• Flexible and positive attitude
• Confident presenting complex information clearly
• Driven to meet performance targets and improve business outcomes

What we offer you:

Our people are our priority. We provide an energetic, supportive, and inspiring workplace. Benefits include:

• Comprehensive perks detailed in full on our website
• Flexible bank holidays observing personal festivals
• Paid volunteering days
• Electric Car Scheme
• Flexible working arrangements with core hours