Customer Service & Operations Analyst — Hybrid Role

NatWest Group; Rotherham; Hybrid; GBP 25.000 - 35.000; Vollzeit

Zusammenfassung

NatWest Group is seeking a Customer Service & Operations Analyst to respond to customer queries, collect information, and drive improvements in banking processes. The role begins with full-time office training for the first five weeks, followed by a hybrid pattern with two days in the office per week.

A strong emphasis on customer service, communication, and accurate information gathering is expected. You'll work to meet KPIs, adapt to evolving policies and regulations, and support continuous

Qualifikationen

• Strong customer service abilities and knowledge of customer and industry dynamics.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and meet deadlines.

Aufgaben

• Respond to customer queries within SLA timelines with tact and clarity.
• Collect information from customers and businesses to resolve issues.
• Review processes for potential automation or improvements to enhance the customer experience.

Kenntnisse

Customer service

Interpersonal skills

Organisational skills

Coaching & feedback

Tools

Banking systems

Jobbeschreibung

NatWest Group is seeking a Customer Service & Operations Analyst to respond to customer queries, collect information, and drive improvements in banking processes. The role begins with full-time office training for the first five weeks, followed by a hybrid pattern with two days in the office per week.

A strong emphasis on customer service, communication, and accurate information gathering is expected. You'll work to meet KPIs, adapt to evolving policies and regulations, and support continuous