Fraud Prevention Specialist

Metro Bank Plc; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Metro Bank is seeking a dedicated fraud awareness and investigation professional to join their team. The role involves raising fraud awareness, investigating fraud trends, and collaborating with other banking organizations. The ideal candidate will have strong analytical skills and a commitment to customer service, with opportunities for career advancement and hybrid working arrangements.

Benefits

Competitive salary

Discretionary annual bonus

Generous holiday allowance

Attractive pension scheme

Healthcare and life assurance

Colleague discounts

Qualifications

• General awareness of fraud and its effects.
• Ability to work independently and in a team.
• Strong communication skills.

Responsibilities

• Raise fraud awareness among colleagues and customers.
• Investigate and prevent non-plastic fraud.
• Identify high-risk activity from fraud alerts.

Skills

Attention to detail

Analytical approach

Telephony communication

Customer service skills

Job description

We have been awarded the “Most Loved Workplace”! At Metro Bank, people come first –our cultureis all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in adiverse and inclusive workplaceand to find the very best person for the job, we always look across a wide range of diversecommunities.

What you will do:

• Raise fraud awareness among our colleagues and customers
• Identify and investigate fraud trends seen through reported fraud cases
• Investigate and prevent non plastic fraud
• Identify high risk activity from fraud alerts to protect our FANS
• Work with peers and contacts at other banking organisations to maximize the potential for recovery of funds
• Effectively challenge customer fraud claims if and when required
• Work with the Metro Bank University team to improve our fraud training content

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need:

• General awareness of fraud and how it can adversely affect both the Bank and our customers
• Great attention to detail with an analytical approach to working
• Ability to work on your own initiative as well as work as part of a busy team
• Strong telephony communication and customer service skills
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

Our promise to you…

• We believe in “one in, one up” at Metro Bank, growing our own and promoting from within. That is why we are looking for YOU! An AMAZEING colleague to move into this FANtastic new role!
• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).
• We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!

#LI-Loveyourjobatlast #LI-Hybrid

#LI-REMOTE