Bilingual (Chinese-English) Risk Prevention Specialist, KYC

Amazon; London; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Bilingual Risk Prevention Specialist to join their remote team. This role involves investigating buyer activities, enforcing policies, and maintaining high standards of customer experience. Candidates must be proficient in English and Mandarin Chinese, with strong organizational and problem-solving skills. The position offers flexibility with shifts and aims to safeguard Amazon's marketplace.

Qualifications

• Bilingual in English and Mandarin Chinese.
• Experience with Microsoft Office tools.
• Strong organizational and problem-solving skills.

Responsibilities

• Investigate suspicious buyer activity and enforce Amazon's policies.
• Communicate with buyers and stakeholders to assess risks.
• Identify and mitigate fraud patterns.

Skills

Proficiency in English

Proficiency in Mandarin Chinese

Excellent written communication skills

Strong organizational skills

Problem-solving skills

Tools

Microsoft Office

Job description

Bilingual (Chinese-English) Risk Prevention Specialist, KYC

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Description

WORK LOCATION: This is a remote, home-based role. Permanently working from home from any location in the UK.

Note: It is mandatory for the candidate to live or be willing to relocate to the UK.

Contract: 6 months

Start Date: End of June/July

Our mission is to make Amazon the place where customers can find, discover, and buy anything online. We aim to deliver what our customers want and enable discovery of new worlds. We value diversity and base our hiring decisions on experience, skills, and passion for innovation, customer trust, and simplicity.

We are seeking Investigators to evaluate transactions, safeguard our customer base, and maintain high standards of customer experience by investigating and eliminating online e-commerce risks.

The team works in shifts, including weekends, to cover Amazon’s 7-day operation. Shift times are confirmed after training, so flexibility is required.

Key Responsibilities

• Investigate suspicious buyer activity and behaviors that pose risks to Amazon, customers, or merchants.
• Communicate via email and phone with buyers, merchants, and other stakeholders to assess risks.
• Enforce Amazon’s policies to maintain site quality.
• Identify and help mitigate fraud patterns and trends, following escalation procedures when necessary.
• Participate in special projects and collaborate with relevant teams.
• Achieve and maintain weekly productivity and quality standards.

About The Team

The Customer Trust and Partner Support (CTPS) team aims to make Amazon the safest online marketplace by safeguarding transactions and building trust through risk management systems and operational processes.

Basic Qualifications

• Proficiency in both English and Mandarin Chinese, with excellent written communication skills.
• Experience with Microsoft Office tools such as Outlook, Word, and Excel.

Preferred Qualifications

• Experience in customer service, retail, fraud/risk management, or related fields such as insurance, finance, data analysis, translation, or training.
• Strong organizational skills, ability to prioritize, and effective time management.
• Self-disciplined, proactive, detail-oriented, and excellent problem-solving skills.
• Strong interpersonal skills and the ability to communicate complex issues clearly to internal and external customers.

Amazon values diversity and is an equal opportunity employer. We prioritize privacy and data security. For accommodations during the hiring process, visit our [Accommodation Support Page](https://amazon.jobs/content/en/how-we-hire/accommodations).