Bilingual (Chinese-English) Risk Prevention Specialist, KYC

Amazon; London; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading company seeks a Bilingual Risk Prevention Specialist to investigate and manage online e-commerce risks. This remote role requires proficiency in English and Mandarin, with responsibilities including evaluating transactions and safeguarding customer trust. Ideal candidates will have strong problem-solving skills and experience in customer service.

Qualifications

• Proficiency in English and Mandarin Chinese.
• Experience with Microsoft Office applications.
• Strong problem-solving and interpersonal skills.

Responsibilities

• Investigate suspicious buyer activity and behavior.
• Communicate with buyers and merchants to assess risks.
• Maintain site quality by enforcing policies.

Skills

Proficiency in English

Proficiency in Mandarin Chinese

Problem-solving

Interpersonal skills

Organizational skills

Tools

Microsoft Office

Job description

Bilingual (Chinese-English) Risk Prevention Specialist, KYC

Job ID: 2985833 | Amazon UK Services Ltd. - A10

WORK LOCATION: This is a remote, home-based role. Permanently working from home from any location in the UK.
PLEASE NOTE: It is mandatory for the candidate to live in or be willing to relocate to the UK.

Contract: 6 months

Start Date: End June/July

Our overall mission is simple: We want Amazon to be the place where our customers can find, discover, and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills and value your passion to discover, invent, simplify, and build trust with our customers and sellers.

We’re looking for Investigators to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high standard of customer experience. Investigators are responsible for a wide range of duties related to the investigation and elimination of online e-commerce risks.

The team’s schedule is organized in shifts, including weekends, to accommodate Amazon’s 7-day-a-week operation. Please note, shift timings are confirmed only after training, so flexibility is required.

Key job responsibilities

1. Investigate suspicious buyer activity and behavior that could pose risks to Amazon, our customers, or merchants.
2. Communicate via email and telephone with buyers, merchants, and other stakeholders to assess and manage risks.
3. Maintain Amazon’s site quality by enforcing policies and guidelines.
4. Identify and help minimize risks from fraud patterns and trends, following escalation procedures when necessary.
5. Participate in special projects and collaborate with relevant teams as needed.
6. Achieve or exceed weekly productivity and quality standards.

About the team

The Customer Trust and Partner Support (CTPS) team aims to make Amazon the safest place to transact online. CTPS safeguards all financial transactions across Amazon sites, ensuring transparency and trust for legitimate customers. The team designs and builds software systems, risk models, and operational processes to minimize risk and maximize trust.

BASIC QUALIFICATIONS

• Proficiency in both English and Mandarin Chinese, with the ability to produce grammatically correct, concise, and accurate written responses.
• Experience working with Microsoft Office applications, including Outlook, Word, and Excel.

PREFERRED QUALIFICATIONS

• Experience in customer service or retail environments.
• Knowledge or experience in fraud or risk management.
• Background in insurance, finance, data analysis, research, translation, or training.
• Strong organizational skills with the ability to manage multiple tasks effectively.
• Self-disciplined, diligent, proactive, and detail-oriented.
• Excellent problem-solving and interpersonal skills, with the ability to communicate complex issues clearly.

Amazon is an equal opportunity employer. We value diversity and make hiring decisions based on experience and skills. We prioritize your privacy and data security. For more information, please see our Privacy Notice. If you require workplace accommodations during the application process, visit this link.