Bilingual (Chinese-English) Risk Prevention Specialist, KYC

Amazon; London; Remote; GBP 30,000 - 40,000; Full time

Job summary

Amazon is seeking a Bilingual Risk Prevention Specialist to join their Customer Trust and Partner Support team. This remote role involves investigating online e-commerce risks and ensuring a safe marketplace for customers. Candidates should be proficient in Mandarin and English, with relevant experience in risk management or customer service preferred. The position requires flexibility in shift scheduling to support Amazon's operations.

Qualifications

• Proficiency in both English and Mandarin Chinese, with grammatically correct written responses.
• Experience with Microsoft Office tools including Outlook, Word, and Excel.

Responsibilities

• Investigate suspicious buyer activity and behaviors that could pose risks.
• Communicate with buyers and stakeholders to assess risk.
• Maintain site quality by enforcing Amazon's Policy Guidelines.

Skills

Proficiency in Mandarin Chinese

Proficiency in English

Problem-solving

Interpersonal skills

Organizational skills

Tools

Microsoft Office

Job description

Bilingual (Chinese-English) Risk Prevention Specialist, KYC

Job ID: 2985833 | Amazon UK Services Ltd. - A10

WORK LOCATION: This is a remote, home-based role. Permanently working from home from any location in the UK.
PLEASE NOTE: It is mandatory for the candidate to live in or be willing to relocate to the UK.

Contract: 6 months

Start Date: End of June/July

Our mission is simple: We want Amazon to be the place where customers can find, discover, and buy anything online. We aim to deliver what our customers want and enable discovery of new worlds. We believe that a diverse workforce is central to our success. We make hiring decisions based on experience and skills, valuing passion for discovery, invention, simplification, and building customer trust.

We’re seeking Investigators to evaluate transactions and protect Amazon's global customer base, profitability, and brand, while maintaining a high standard of customer experience. Investigators handle a wide range of duties related to online e-commerce risk investigation and mitigation.

The team operates in shifts, including weekends, to cover Amazon's 7-day operation. Please note, shift schedules are confirmed post-training, requiring flexibility.

Key Responsibilities

• Investigate suspicious buyer activity and behaviors that could pose risks to Amazon, customers, or merchants.
• Communicate via email and phone with buyers, merchants, and other stakeholders to assess risk.
• Maintain site quality by enforcing Amazon's Policy Guidelines.
• Identify and help minimize risks from fraud patterns and trends, following escalation procedures when necessary.
• Participate in special projects and collaborate with relevant teams.
• Achieve or exceed weekly productivity and quality standards.

About the Team

The Customer Trust and Partner Support (CTPS) team aims to make Amazon the safest online marketplace. CTPS safeguards financial transactions across all Amazon sites, ensuring transparency and trust through software systems, risk models, and operational processes.

Basic Qualifications

• Proficiency in both English and Mandarin Chinese, with the ability to produce grammatically correct, concise, and accurate written responses.
• Experience working with Microsoft Office tools, including Outlook, Word, and Excel.

Preferred Qualifications

• Previous experience in customer service or retail environments.
• Knowledge or experience in fraud or risk management.
• Experience in insurance, finance, data analysis, research, translation, or training.
• Strong organizational skills, effective time management, and the ability to prioritize multiple tasks.
• Self-disciplined, diligent, proactive, and detail-oriented.
• Excellent problem-solving and interpersonal skills, with the ability to communicate complex issues clearly to internal and external customers.

Amazon is an equal opportunity employer committed to diversity and inclusion. We prioritize your privacy and data security, as detailed in our Privacy Notice. If you require workplace accommodations during the application process, please visit this link.

Posted: April 22, 2025 (Updated 27 days ago)

Posted: April 8, 2025 (Updated 28 days ago)