Fraud Operations Lead — Scale Risk for Global Marketplace

Preply; Greater London; Presencial; GBP 75.000 - 117.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Lessons allowance

Learning & Development budget

Health insurance

Relocation package

Mental health support

Gym access

Descripción de la vacante

Preply is seeking a Fraud Operations Manager to lead a global team, shaping the fraud strategy, risk controls, and response posture across the marketplace.

You will own investigation standards, KPI tracking, and governance, partnering with Product, Payments, and Finance to mitigate exposure and improve detection capabilities. Barcelona hub relocation is available for eligible candidates.

Formación

• 6-8+ years of fraud operations, payments risk, or financial crime — with demonstrated people management experience.
• Proven track record leading fraud or risk operations in a marketplace, fintech, or e-commerce environment
• Deep expertise in fraud investigation methodology, chargeback management, and fraud detection workflows
• Experience owning operational KPIs and translating data into decisions and priorities
• Strong people leadership: you build teams, develop talent, and create cultures of rigour and ownership

Responsabilidades

• Lead, manage, and develop a team of Fraud Specialists with clear expectations.
• Own the Fraud Operations roadmap, defining priorities and aligning the function's objectives with broader business goals.
• Design and formalise investigation standards, workflows, escalation protocols, and documentation frameworks across the team.
• Define, track, and continuously improve Fraud Ops KPIs — including chargeback rate, dispute resolution SLAs, false positive rate, and financial exposure metrics.
• Establish a governance cadence: risk reviews, exposure reviews, and threshold calibration with Finance and senior leadership.
• Serve as the eyes on the ground for Product and Data — translating observations into structured requirements for the detection roadmap.
• Cross operational observations with data to identify gaps between ground reality and what detection captures.
• Partner with Product, Payments, and Finance as the primary fraud authority, influencing priorities and ensuring fraud risk is embedded in key decisions.
• Own workforce planning and capacity management to ensure operational resilience.
• Present fraud performance, risk insights, and strategic recommendations to senior leadership.
• Drive continuous process improvement through root cause analysis, policy adherence, and tooling evolution.

Conocimientos

Fraud investigations

Chargeback management

Data fluency

People leadership

Operational KPIs

Product & Data collaboration

Cross-functional collaboration

AI/ML in fraud

Herramientas

Sardine

Sift

Feedzai

Kount

Looker

Tableau

Descripción del empleo

Preply is seeking a Fraud Operations Manager to lead a global team, shaping the fraud strategy, risk controls, and response posture across the marketplace.

You will own investigation standards, KPI tracking, and governance, partnering with Product, Payments, and Finance to mitigate exposure and improve detection capabilities. Barcelona hub relocation is available for eligible candidates.