Fraud Operations Lead: Scale & Optimize FinTech Ops

Deel; Greater London; On-site; GBP 80,000 - 126,000; Full time

Job summary

Klarna in London is seeking a Fraud Operations Lead to steer the fraud operations framework and drive efficiency across consumer and partner fraud. You will lead a team, stay hands-on when needed, and partner with Product, Tech, Risk and Compliance to scale the function.

The role emphasizes data-driven decisions, KPI ownership, and close collaboration with external vendors to maintain high-quality operations.

Qualifications

• 5+ years in fraud operations within fintech/payments or similar.
• Led teams while performing hands-on operational work.
• Experience with fraud tooling, case management, and scalable workflows.

Responsibilities

• Own and evolve Klarna's fraud operations framework.
• Lead a team of specialists while staying hands-on to keep quality high.
• Collaborate with external vendors and internal teams to improve performance.
• Identify inefficiencies and implement scalable process improvements.
• Bridge fraud operations with prevention, detection, and investigation teams.

Skills

Fraud operations leadership

Data-driven decision making

Stakeholder collaboration

Vendor management

Tools

Fraud tooling

Case management systems

Manual & automated workflows

Job description

Klarna in London is seeking a Fraud Operations Lead to steer the fraud operations framework and drive efficiency across consumer and partner fraud. You will lead a team, stay hands-on when needed, and partner with Product, Tech, Risk and Compliance to scale the function.

The role emphasizes data-driven decisions, KPI ownership, and close collaboration with external vendors to maintain high-quality operations.