Fraud & Investigations Lead – E‑commerce Platform

Amazon; United Kingdom; Remote; GBP 70,000 - 100,000; Full time

Job summary

Veeqo Limited, part of Amazon, is looking for an Investigation Specialist Lead to oversee account investigation and fraud response across the platform. You will drive proactive identification, investigation, and mitigation of fraudulent activity, including account takeovers, shipping label fraud, and chargebacks.

You will partner with Product, Engineering, Legal, and Finance to detect and resolve issues, communicate with sellers, and ensure accurate financial reconciliation and regulatory

Qualifications

• 2+ years in fraud investigation, security analysis, or risk management roles.
• Experience building automated fraud detection systems or scalable investigation workflows.
• Experience with quality assessment frameworks and performance management in security contexts.
• Knowledge of regulatory compliance requirements related to fraud prevention and data security (GDPR, PCI DSS).
• Experience developing and delivering training programmes for investigation teams.

Responsibilities

• Support the design and implementation of end-to-end fraud prevention and investigation framework, establishing KPIs, policies, SOPs, and response protocols.
• Build and manage fraud detection tools, rules, and alerts using internal and third-party platforms to proactively identify suspicious activity.
• Conduct thorough fraud investigations — gathering evidence, analysing data, documenting findings, and producing actionable recommendations.
• Serve as the primary handler of Stripe-related issues including disputes, failed payments, transaction queries, and refunds.
• Handle carrier chargeback queries from sellers, investigating disputed charges, analysing trends, and developing dispute strategies.
• Communicate directly with sellers throughout the investigation lifecycle — providing clear updates, managing expectations, and ensuring a professional experience.
• Collaborate cross-functionally with Product, Engineering, Legal, and Compliance to identify process gaps, propose improvements, and ensure regulatory adherence (e.g., GDPR, PCI DSS).
• Deliver regular fraud trend reports and risk assessments to leadership, quantifying financial impact and proposing mitigation tactics.
• Investigate and resolve account-level issues beyond fraud — including account compromise recovery, compliance actions, seller disputes, and operational escalations.
• Own continuous improvement of the investigation function — conducting post-incident reviews, evaluating new tooling, creating training resources and mentoring team members.

Skills

Data analysis tools

Fraud investigations

Problem solving

Tools

Advanced Excel

SQL

Tableau

Python

Job description

Veeqo Limited, part of Amazon, is looking for an Investigation Specialist Lead to oversee account investigation and fraud response across the platform. You will drive proactive identification, investigation, and mitigation of fraudulent activity, including account takeovers, shipping label fraud, and chargebacks.

You will partner with Product, Engineering, Legal, and Finance to detect and resolve issues, communicate with sellers, and ensure accurate financial reconciliation and regulatory