Strategic Seller Support Partner

Amazon; Swansea; On-site; GBP 30,000 - 42,000; Full time

Job summary

Veeqo, Amazon's multi-channel shipping and inventory platform, is seeking a Seller Support Advisor in Swansea to help ecommerce businesses maximize Veeqo on Amazon and resolve complex operational challenges.

You will work with business owners and teams, collaborating with 2nd Line Engineers, Technical Writers, the Seller Success team, and Sales, including on-site seller visits and project work on trends, processes, and AI-driven improvements.

Qualifications

• Experience in customer service.
• Experience troubleshooting issues and root cause analysis.
• Experience using English communication skills, both written and verbal.
• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.

Responsibilities

• Act as a strategic support partner to Veeqo's business customers, resolving complex issues across phone, email, and live chat with expertise and full ownership.
• Diagnose and solve multi-layered operational and technical challenges, collaborating with engineering and product teams where needed, while identifying patterns and trends in seller issues to proactively propose solutions, process improvements, and documentation enhancements.
• Contribute to cross‑functional projects, from training development and knowledge base creation to seller onboarding initiatives, and participate in on‑site seller visits, supporting business launches and resolving high‑impact issues in partnership with the wider Veeqo team.
• Champion innovation by bringing forward ideas on how AI and automation can improve the seller experience, reduce ticket volume, and free the team to focus on higher‑value work.
• In every interaction, you’ll embody Amazon's Customer Obsession Leadership Principle, building genuine, long‑term relationships with the businesses you support, and contribute to a collaborative team culture through daily huddles, peer knowledge-sharing, and continuous learning.

Skills

Customer service

Root cause analysis

English communication

Tools

MS Office

Job description

Veeqo, Amazon's multi-channel shipping and inventory platform, is seeking a Seller Support Advisor in Swansea to help ecommerce businesses maximize Veeqo on Amazon and resolve complex operational challenges.

You will work with business owners and teams, collaborating with 2nd Line Engineers, Technical Writers, the Seller Success team, and Sales, including on-site seller visits and project work on trends, processes, and AI-driven improvements.