Fraud Investigations Lead – Scale & Protect E‑commerce

JD.COM; England; On-site; GBP 55,000 - 75,000; Full time

Job summary

JD Europe is expanding its International Compliance team to investigate and resolve fraud affecting customers and the platform across UK and EU markets. You will address customer, payment, e-banking fraud, account takeover, and refund abuse, working with product, legal, payments and customer service to reduce fraud exposure at scale.

You'll triage cases by risk, support policy design, and analyze patterns to strengthen early detection and response.

Qualifications

• Experience investigating e-commerce fraud at scale (marketplaces or digital platforms).
• Strong knowledge of customer, payment, e-banking fraud and account takeover patterns.
• Able to analyse patterns and translate into actionable insights.

Responsibilities

• Investigate and resolve fraud cases across UK and EU markets.
• Manage day-to-day fraud queues and triage cases by risk.
• Partner with risk, audit, logistics, and customer service teams to handle escalations.
• Support design and refinement of fraud policies and governance.
• Track fraud patterns and flag emerging risks.
• Liaise with payment providers and banking partners on disputed transactions.

Skills

Fraud investigations

E-commerce fraud

Risk assessment

Analytical thinking

Multilingual communication

Tools

PSD2/SCA knowledge

Job description

JD Europe is expanding its International Compliance team to investigate and resolve fraud affecting customers and the platform across UK and EU markets. You will address customer, payment, e-banking fraud, account takeover, and refund abuse, working with product, legal, payments and customer service to reduce fraud exposure at scale.

You'll triage cases by risk, support policy design, and analyze patterns to strengthen early detection and response.