Finance Customer Advisor – VT & Total Loss (Glasgow)

Firstsource; Glasgow; On-site; GBP 20,000 - 25,000; Full time

Job summary

Firstsource is seeking a Customer Service Advisor to work permanently onsite in Glasgow. In this role, you will support customers across financial journeys, particularly with Voluntary Termination and Total Loss inquiries.

The position involves assisting customers, explaining processes clearly, and handling sensitive conversations, requiring strong customer service skills and attention to detail. A minimum of 6 months experience in financial services is preferred.

Qualifications

• Minimum 6+ months of experience in financial services preferred.
• Ability to work accurately across multiple systems.

Responsibilities

• Handle inbound calls regarding Voluntary Termination.
• Clearly explain VT eligibility and implications.
• Identify vulnerability and follow CFA guidance.
• Maintain accurate system notes and support complaints.

Skills

Customer service skills

Ability to explain financial information

Attention to detail

Confidence in handling sensitive conversations

Understanding of vulnerability

Job description

Firstsource is seeking a Customer Service Advisor to work permanently onsite in Glasgow. In this role, you will support customers across financial journeys, particularly with Voluntary Termination and Total Loss inquiries.

The position involves assisting customers, explaining processes clearly, and handling sensitive conversations, requiring strong customer service skills and attention to detail. A minimum of 6 months experience in financial services is preferred.