Franchise Standards & Operations Manager

Boots; Nottingham; On-site; GBP 45,000 - 60,000; Full time

Job summary

Boots is seeking a Franchise Standards & Operations Manager for Nottingham and Beeston to lead and develop the franchise partner network. You will work across Franchise, Retail, Finance and support offices to drive operational plans, standards and customer experience.

The role requires strategic planning, regional execution, and a strong focus on governance, safety and performance improvements across optician stores.

Qualifications

• Experience leading across a geography in optics/franchise or company-owned models.
• Strong financial understanding including P&L, cash-flow and ROI.
• Ability to coach partners and share best practices across regions.
• Knowledge of franchise operations, governance and regulatory standards.

Responsibilities

• Accountable for +45 Opticians stores, upholding brand, clinical, commercial, governance and investment standards.
• Develop Franchise Partners' capability to meet contract terms.
• Support Regional Manager to deliver operational excellence: patient safety, clinical and retail standards.
• Develop regional plans for operations, standards, compliance and customer journey improvements.
• Support recruitment, succession and development plans for the Franchise business.

Skills

Leadership

Franchise ops

Retail standards

Relationship mgmt

P&L finance

Job description

Are you ready to make a difference? Join Boots as a Franchise Standards & Operations Manager in Nottingham, Beeston and be part of a team that is dedicated to delivering care, confidence, and connection in communities across the UK and Ireland. What you'll be doing The role will build relationships across franchise stores, developing the operational skillset & capability of partners and supporting the attraction, pipeline, recruitment and performance of partners. You will work with Franchise, Retail, Finance and support office colleagues to develop and deliver company Operational plans

Key responsibilities

• Accountable for +45 Opticians stores ensuring we protect our Brand in clinical, commercial, GOC, legal and people governance, and securing sizeable investments to property and technology.
• Develop the capability of Franchise Partners ensuring they deliver to the terms of their contract
• Support the Franchise Regional Manager to deliver operational excellence across the region, including patient safety, clinical, commercial and retail standards.
• Develop the regional plan to deliver our ambition around operations, standards, clinical compliance and optical business registrant compliance, debt and BEST Customer Journey
• Support delivery of the recruitment, succession, and development plans to enable the Franchise business to achieve its potential
• Take a critical role ensuring each Franchise partner has a clear 5 year performance, investment and location plan
• Coach franchise partners, removing optionality, and share best practice across all Regions
• Ensure full adherence to Store Operating Model requirements in store and on track progress for store action plans
• Upskill store teams across the Region to meet operational goals
  Experience in leadership roles across a geography. Exposure to Optical, Franchise, JV and Company owned business models
• Commercially astute; strong financial understanding of Finance, P&L, cash-flow, business development, ROI and business management
• A zero-tolerance mindset for non-compliance and optionality to follow processes
• A coach who can get to the root of an issue and then identify ways to solve them.
• Experience identifying trends in data and implementing improvement and next steps

It would be great if you also have

• Experience with Opticians store operational process, KPIs and loss levers
• Experience influencing and supporting change within a cross-functional team
  At Boots, we are committed to your professional growth. You will have opportunities to learn, develop, and progress within our organisation, shaping the future of our operations and making a real difference in the lives of our customers., At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported, and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
• Boots Retirement Savings Plan
• Generous employee discounts for you and a family member
• Enhanced maternity/paternity/adoption leave pay
• Access to free, 24/7 counselling and support through Health Heroes, our Employee Assistance Programme.
• Flexible benefits scheme including options for additional holiday, discounted gym membership, life assurance, and much more.

There's lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Find out more at http://boots.jobs/rewards. Exclusions may apply; eligible roles only.