Franchise Standards And Operations Manager

BOOTS; Nottingham; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Generous employee discounts

Enhanced maternity/paternity/adoption

Employee Assistance Programme (Health

Flexible benefits scheme

Job summary

Boots in Nottingham, Beeston is seeking a Franchise Standards & Operations Manager to drive operational excellence across 45+ Opticians stores and support recruitment and development of partners. You will partner with Franchise, Retail and Finance to deliver the operational plan and uphold brand standards.

This field-based role covers the North West and North Birmingham, focusing on patient safety, clinical and retail standards, with clear career progression within Boots.

Qualifications

• Experience in leadership roles across a geography, including Optical/Franchise models.
• Strong understanding of finance, P&L, cash flow and ROI.
• Zero-tolerance approach to non-compliance and strict process adherence.
• Ability to coach partners and drive best practice across regions.
• Proven track record of identifying trends and driving action.

Responsibilities

• Accountable for 45+ Opticians stores, protecting brand and governance.
• Develop franchise partner capability to meet contract terms.
• Support regional manager to deliver operational excellence across the region.
• Create regional plans for operations, standards and clinical compliance.
• Support recruitment, succession, and development plans for the Franchise business.
• Ensure each partner has a clear 5-year performance and investment plan.
• Coach franchise partners and share best practices across Regions.
• Ensure adherence to Store Operating Model and progress store action plans.
• Upskill store teams to meet operational goals.

Skills

Leadership experience

Commercial/financial acumen

Compliance mindset

Coaching / development

Data analysis

Job description

Contract: Full-Time, 12-Month Secondment

Location: Field-Based (North-West & North Birmingham)

Closing date: 22/10/26

Are you ready to make a difference? Join Boots as a Franchise Standards & Operations Manager in Nottingham, Beeston and be part of a team that is dedicated to delivering care, confidence, and connection in communities across the UK and Ireland.

What you'll be doing

The role will build relationships across franchise stores, developing the operational skillset & capability of partners and supporting the attraction, pipeline, recruitment and performance of partners.

You will work with Franchise, Retail, Finance and support office colleagues to develop and deliver company Operational plans

Key responsibilities

• Accountable for +45 Opticians stores ensuring we protect our Brand in clinical, commercial, GOC, legal and people governance, and securing sizeable investments to property and technology.
• Develop the capability of Franchise Partners ensuring they deliver to the terms of their contract
• Support the Franchise Regional Manager to deliver operational excellence across the region, including patient safety, clinical, commercial and retail standards.
• Develop the regional plan to deliver our ambition around operations, standards, clinical compliance and optical business registrant compliance, debt and BEST Customer Journey
• Support delivery of the recruitment, succession, and development plans to enable the Franchise business to achieve its potential
• Take a critical role ensuring each Franchise partner has a clear 5 year performance, investment and location plan
• Coach franchise partners, removing optionality, and share best practice across all Regions
• Ensure full adherence to Store Operating Model requirements in store and on track progress for store action plans
• Upskill store teams across the Region to meet operational goals

What you'll need to have (our must-haves)

• Experience in leadership roles across a geography. Exposure to Optical, Franchise, JV and Company owned business models
• Commercially astute; strong financial understanding of Finance, P&L, cash-flow, business development, ROI and business management
• A zero-tolerance mindset for non-compliance and optionality to follow processes
• A coach who can get to the root of an issue and then identify ways to solve them.
• Experience identifying trends in data and implementing improvement and next steps

It would be great if you also have

• Experience with Opticians store operational process, KPIs and loss levers
• Experience influencing and supporting change within a cross-functional team

Where your brilliance can take you

At Boots, we are committed to your professional growth. You will have opportunities to learn, develop, and progress within our organisation, shaping the future of our operations and making a real difference in the lives of our customers.

Rewards designed for you

• Boots Retirement Savings Plan
• Generous employee discounts for you and a family member
• Enhanced maternity/paternity/adoption leave pay
• Access to free, 24/7 counselling and support through Health Heroes, our Employee Assistance Programme.
• Flexible benefits scheme including options for additional holiday, discounted gym membership, life assurance, and much more.

There's lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Find out more at http://boots.jobs/rewards. Exclusions may apply; eligible roles only.

A bit about us

At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported, and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.