Franchise - Community Associate

IWG plc; Lincoln; On-site; GBP 19,000 - 23,000; Full time

Job summary

Regus is hiring a Community Associate to work closely with customers, solving problems and ensuring they have everything they need in the centre. You’ll be the friendly first contact, balancing complaints and requests with a calm, professional approach.

You’ll arrive early to prep the centre, greet guests, help with WiFi codes, directions, packages and projector setups, and assist with events. You’ll manage mail, draft follow-ups, and support posters and invites to keep our community connected

Qualifications

• Excellent communication and relationship-building skills.
• Ability to manage multiple tasks while delivering high-quality service.
• Positive, enthusiastic and adaptable to fast-changing situations.
• Comfortable using MS Office and basic IT packages.

Responsibilities

• Greet and assist customers, address a range of requests with a friendly, professional approach.
• Assist customers with WiFi, packages, directions, and meeting room setups.
• Handle mail and communication tasks, including follow-up emails.
• Support events: planning, invites, posters, and networking activities.

Skills

Communication

Customer service

Multitasking

MS Office

Tools

MS Office

Job description

Your job, your way

Community Associate

Please note, you will be employed by a Regus Franchise Owner.

At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join us in one of our Regus centre teams. Bring more freedom to more people and businesses. And you’ll be able to work better, faster and happier too.

The opportunity

As a Community Associate, you’ll work closely with new and existing customers, solving problems for them and making sure they have everything they need.

A typical day at Regus

You arrive 15 minutes before your centre opens to make sure everything is ready and check there’s nothing the cleaners have missed.

Customers start coming in thick and fast. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room... and can you help her set up the projector and take an order for drinks?

The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And that’s lunch.

Early afternoon, you sit down with the Community Manager to discuss the organisation of next week’s networking event. You plan and write the invites to customers, then create, print and put up posters on the noticeboards around the centre.

The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. Once the last person has left the building and everything’s nice and tidy, it’s time to head home.

About you

We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:

• A good communicator, with the ability to build strong professional relationships and empathise with people’s needs
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic and able to adapt to fast-changing situations
• Confident using MS Office and other basic IT packages

What we offer

On top of a competitive salary package you’ll enjoy:

• A bright and inspiring work environment
• Training and development opportunities