Franchise - Community Associate

IWG plc; Leicester; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Bright and inspiring work environment

Training and development opportunities

Job summary

IWG plc is seeking a Community Associate in Leicester to enhance customer experience in a vibrant workspace. The role includes assisting clients with various requests and managing daily tasks to ensure smooth operations.

The ideal candidate will possess excellent communication skills, the ability to handle multiple responsibilities, and a proactive approach to problem-solving. A supportive work environment with training and development opportunities is offered.

Qualifications

• Ability to manage multiple tasks while providing the best service.
• Empathy with people's needs and strong professional relationship-building skills.
• Flexibility to adapt to fast-changing situations.

Responsibilities

• Assist customers with their needs and solve their problems.
• Organize and prepare for networking events.
• Manage daily administrative tasks and ensure customer satisfaction.

Skills

Good communicator

Problem ownership

Positive and enthusiastic

Confident using MS Office

Job description

Your job, your way

Community Associate

Please note, you will be employed by a Regus Franchise Owner.

At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join us in one of our Regus centre teams. Bring more freedom to more people and businesses. And you’ll be able to work better, faster and happier too.

The opportunity

As a Community Associate, you’ll work closely with new and existing customers, solving problems for them and making sure they have everything they need.

A typical day at Regus

You arrive 15 minutes before your centre opens to make sure everything is ready and check there’s nothing the cleaners have missed.

Customers start coming in thick and fast. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room… and can you help her set up the projector and take an order for drinks?

The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And that’s lunch.

Early afternoon, you sit down with the Community Manager to discuss the organisation of next week’s networking event. You plan and write the invites to customers, then create, print and put up posters on the noticeboards around the centre.

The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. Once the last person has left the building and everything’s nice and tidy, it’s time to head home.

About you

We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:

• A good communicator, with the ability to build strong professional relationships and empathise with people’s needs
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic and able to adapt to fast-changing situations
• Confident using MS Office and other basic IT packages

What we offer

On top of a competitive salary package you’ll enjoy:

• A bright and inspiring work environment
• Training and development opportunities