Franchise Community Manager

IWG plc; Milton Keynes; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Bright work environment

Training and development opportunities

Job summary

IWG plc is seeking a Community Manager for its Regus centre in Milton Keynes. You'll be responsible for ensuring smooth operations and customer satisfaction while leading a motivated team. The role involves daily interactions with customers, managing facility tours, and hosting operations meetings.

Ideal candidates should possess strong multitasking abilities, excellent communication skills, and a proactive approach to problem-solving. A competitive salary package and development opportunities are included.

Qualifications

• Experience in managing operations.
• Ability to pre-empt issues effectively.
• Capable of keeping a team motivated.

Responsibilities

• Ensure smooth running of the Regus centre.
• Motivate your team for customer satisfaction.
• Conduct operations meetings with Community Managers.

Skills

Customer communication

Problem-solving

Multitasking

MS Office proficiency

Job description

Community Manager

Please note, you will be employed by a Regus Franchise Owner.

At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join the team in one of our business centres. Promote our products and services to new and existing customers. Bring more freedom to more people and businesses. And you’ll be able to work better, faster and happier too.

The opportunity

As a Community Manager, you’ll be responsible for the smooth running of your Regus centre. You’ll motivate your team to create a great working environment to ensure customer satisfaction and retention.

A typical day at Regus

You start the day with an informal team talk over coffee, to plan the day and make sure everyone’s prepared.

With one eye always on reception, you see members turning up and also the first meeting rooms guests arriving. You welcome them and take them to their meeting room, show them the facilities and help them set up their WiFi connections and AV system for their presentation.

Later you have a meeting to learn more about a new member and get to understand his business needs. You think about the other businesses in the centre and how you might be able to introduce him to a couple that may be of interest at the networking event later in the week.

A large company is taking a whole floor of the centre and is moving in next week. You run through the move in detail with the reception team, ensuring the welcome kit is prepared, and all badges and keys are ready for handing over.

At lunchtime a couple walk in enquiring about coworking membership. Your colleague from sales is on their lunch break so you offer them a coffee and give them a tour of the centre, explaining all the benefits of Regus membership.

Later in the afternoon you host a monthly operations meeting for Community Managers from your local cluster of centres, along with the regional Operations Manager. After the meeting you do a final walk around the building, speaking with members, asking how their day went as they start to wind down and head for home.

About you

We’re looking for someone who has the experience and aptitude to manage a smooth running operation. You’ll need to be an accomplished multitasker, able to pre-empt issues before they become problems, and keep a team motivated and focused on service excellence. You also need to be:

• A good communicator, used to dealing with customers
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic and able to adapt to fast-changing situations
• Confident using MS Office and other basic IT packages

What we offer

On top of a competitive salary package you’ll enjoy:

• A bright and inspiring work environment
• Training and development opportunities