Franchise – Community Sales Manager

Regus; Milton Keynes; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Bright and inspiring work environment

Training and development opportunities

Job summary

Regus is seeking a Community Sales Manager in Milton Keynes. This role involves managing the daily operations of a Regus centre, ensuring exceptional customer service while motivating a team to create a positive work environment.

Ideal candidates will possess strong communication skills, experience in hospitality or events, and the ability to build relationships with customers. Leadership and problem-solving skills are also essential. Training and development opportunities are provided to help team members excel.

Qualifications

• Good communicator with experience in hospitality or events.
• Confident and approachable to build strong customer relationships.
• Leadership skills to motivate and inspire a team.
• Ability to take ownership of problems and adapt to change.
• Proficient in using MS Office and basic IT packages.

Responsibilities

• Manage the day-to-day running of the centre with exceptional customer service.
• Inspire and develop the skills of your team.
• Promote your centre to attract new customers.
• Organize networking events to generate leads.

Skills

Customer communication

Team management

Problem-solving

IT proficiency (MS Office)

Networking

Job description

Community Sales Manager

At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join the team in one of our business centres. Promote our products and services to new and existing customers. Bring more freedom to more people and businesses.

Please note, you will be employed by a Regus Franchise Owner.

Your job, your way

As a Community Sales Manager, you’ll be responsible for the smooth running of your Regus centre. You’ll motivate your team to create a great working environment to ensure customer satisfaction and retention.

A typical day at Regus

• You start the day with an informal team talk over coffee, to plan the day and make sure everyone’s prepared.
• With one eye always on reception, you see members turning up and also the first meeting rooms guests arriving. You welcome them and take them to their meeting room, show them the facilities and help them set up their WiFi connections and AV system for their presentation.
• Later you have a meeting to learn more about a new member and get to understand his business needs. You think about the other businesses in the centre and how you might be able to introduce him to a couple that may be of interest at the networking event later in the week.
• A large company is taking a whole floor of the centre and is moving in next week. You run through the move in detail with the reception team, ensuring the welcome kit is prepared, and all badges and keys are ready for handing over.
• At lunchtime a couple walk in enquiring about coworking membership. Your colleague from sales is on their lunch break so you offer them a coffee and give them a tour of the centre, explaining all the benefits of Regus membership.
• Later in the afternoon you host a monthly operations meeting for Community Sales Managers from your local cluster of centres, along with the regional Operations Manager. After the meeting you do a final walk around the building, speaking with members, asking how their day went as they start to wind down and head for home.

About You

• A good communicator, used to dealing with customers; ideally in the hospitality or events industry.
• Confident, approachable and able to build strong relationships with customers.
• A great manager, who leads by example and knows how to motivate and inspire a team.
• Happy taking ownership of problems and finding ways to solve them.
• Positive, enthusiastic and able to adapt to fast-changing situations.
• Confident using MS Office and other basic IT packages.

In addition, you will:

• Manage the day to day running of the centre, focusing on exceptional customer service.
• Inspire your team of associates, developing their skills to get the best from each team member.
• Promote your centre to new customers and show them how flexible workspace could enhance their business.
• Generate leads by delivering engaging networking events within your community.

What We Offer

• A bright and inspiring work environment.
• Training and development opportunities.