Franchise Area Sales Support Manager

EE Retail; Great Yarmouth; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading mobile retail franchise is seeking a motivated Area Sales Support Manager to oversee multiple franchise stores. You'll play a key role in driving sales, ensuring operational compliance, and developing team capabilities across the Essex, Suffolk, and Norfolk regions. This position offers a competitive salary, performance-based bonuses, and opportunities for career advancement within a dynamic and supportive environment.

Benefits

Competitive salary with performance-based bonus

Company car allowance

Staff discounts on EE products and services

Opportunities for career progression

Qualifications

• Experience in multi-site retail or franchise operations.
• Strong commercial mindset and data-driven decision-making abilities.
• Confident communicator with effective coaching skills.

Responsibilities

• Drive performance across multiple Visiontek stores.
• Ensure operational consistency and compliance.
• Provide leadership and mentoring to store teams.

Skills

Retail Excellence

Coaching

Data-Driven Decision Making

Interpersonal Skills

Organizational Skills

Education

Experience in Multi-site Retail or Franchise Operations

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Job Title: Area Sales Support Manager - EE Mobile Franchise (Multi-site)
Department: Sales / Franchise Operations
Location: Field-Based (Regional Travel Required) - Covering 4 stores in Essex, Suffolk and Norfolk.
Reports To: Regional Sales Manager / Franchise Director
Salary: Competitive + Bonus + Benefits

About Visiontek

Visiontek is a trusted and rapidly growing EE Mobile Franchise partner, operating a successful network of EE-branded retail stores across the UK. As a franchisee, we deliver the same high standards and customer experience expected of the EE brand, while offering a unique and agile working environment with local leadership and growth opportunities.

Role Overview

We're looking for a motivated and results-oriented Area Sales Support Manager to support the performance and growth of multiple Visiontek-operated EE retail franchise stores across London, Buckinghamshire, Kent, and Surrey. As a key figure within our franchise operations team, you'll help drive commercial success, ensure operational compliance, and cultivate a high-performance culture across all locations.

You'll act as a vital link between store teams, Visiontek's franchise leadership, and EE's corporate functions, ensuring alignment on strategic goals and consistent delivery of exceptional service.

Key Responsibilities

Sales & Commercial Performance

• Drive performance across multiple Visiontek stores by supporting teams in achieving KPIs including sales targets, conversion rates, and customer satisfaction.

• Analyse store-level data to identify opportunities and execute improvement strategies.

• Implement and support EE's national campaigns and promotions at a local level.

Operational Excellence

• Ensure operational consistency and compliance across all Visiontek franchise locations in line with EE's standards.

• Conduct regular site visits to coach staff, audit performance, and share best practices.

• Resolve day-to-day issues through proactive coordination with Visiontek's internal teams and EE's support network.

People Development & Team Support

• Provide hands-on leadership and mentoring to store managers and frontline staff.

• Support recruitment, onboarding, and training of new hires to maintain consistent service delivery.

• Foster a sales-driven, customer-focused culture that rewards achievement and encourages development.

Franchise Partner Collaboration

• Work closely with Visiontek's franchise leadership to align local business goals with EE's national strategy.

• Act as a communication bridge between Visiontek stores and EE corporate departments.

• Support the execution of Visiontek's franchise business plans and operational improvements.

Reporting & Administration

• Deliver accurate reports and analysis to Visiontek's Franchise Director and EE's Regional Sales Manager.

• Track store performance, actions taken, and follow-ups to ensure continual progress.

• Assist with forecasting, budgeting, and strategic planning activities.

Key Skills & Experience

• Experience in multi-site retail or franchise operations (telecoms background highly desirable).

• Strong commercial mindset and data-driven decision-making abilities.

• Confident communicator and effective coach with excellent interpersonal skills.

• Highly organised, independent, and adaptable to a fast-paced retail environment.

• Passionate about retail excellence, customer service, and driving growth.

• Competent in Microsoft Office (especially Excel and PowerPoint).

• Full UK driving licence and willingness to travel across the region.

What We Offer

• Competitive salary with performance-based bonus.

• Company car allowance.

• Staff discounts on EE products and services.

• Clear opportunities for career progression within the Visiontek franchise network.

• Be part of an ambitious and supportive team dedicated to making a difference in mobile retail.