Dealer Support Manager

Luton Bennett; Birmingham; Remote; GBP 40,000; Full time

Job summary

A leading materials handling company is seeking a Dealer Support Manager to enhance customer relationships and support dealers in the Midlands and North. The role offers competitive salary, bonuses, and various company perks while providing full training on products and services.

Benefits

Company Car

Fuel Card

Laptop

Mobile Phone

26 Days Holiday

Bank Holidays

6% Employer Pension

4% Employee Pension

Broadband Contribution

Qualifications

• Experience in a similar role is essential.
• Strong experience in building and developing customer relationships.
• Good organizational and planning skills.

Responsibilities

• First point of contact for dealer support and guidance.
• Provide quoting, pricing, and technical support.
• Promote dealer engagement with social media.

Skills

Customer Relationship Management

Planning

Organizational Skills

Job description

Dealer Support Manager (Customer Support/Service)

Circa GBP40,000 Base + 10% Annual Bonus + Company Car + Fuel Card + Laptop + Phone + 26 Days Holiday + Bank Holidays + 6% Employer & 4% Employee Pension + Broadband Contribution

Midlands & North Territory

8am to 4.30pm, Monday to Thursday & Friday 4pm

Dealer Support Manager role available in a world leading materials handling company. The role will suit those looking for a position in a successful and collaborative management team where you can positively impact the team and relationships with dealerships.

To apply for the Dealer Support Manager, you need experience in a similar role. Those who have managed accounts, customer relationships or similar will all be suitable. Experience of building and developing strong customer relationships is key for this role. Although a technical background is advantageous, full training will be given on the company s products and services will be given.

The role is based from home travelling to customers across the Midlands and North. The main focus of this role is to support dealers selling the fleet of forklift trucks on behalf of the manufacturer. You will ensure there is clear and concise communication whilst also identifying and adopting best practice and process improvements.

The company form part of a world leading group of companies and are renowned for offering progressive long-term careers.

The Dealer Support Manager Role in Brief:

First point of contact for all dealers support, guidance, admin etc

Quoting, pricing and technical support

Promote and encourage dealer engagement with social media to increase brand awareness

Support dealer sales team with completion of order control process

The Person Required:

Experience in a similar role

Experience of building and developing strong customer relationships

Excellent planning and organisational skills

Ideally have a technical background