Area Sales Support Manager

BT Group; Great Yarmouth; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in telecoms is seeking an Area Sales Support Manager to enhance the performance of multiple franchise stores. The role focuses on sales growth, customer satisfaction, and operational excellence, with plenty of opportunities for career progression within a dynamic environment.

Benefits

Car allowance

Employee discounts on EE products

Opportunities for career progression

Qualifications

• Proven experience in multi-site retail management or franchise operations.
• Strong analytical skills and ability to implement effective business solutions.
• Full UK driving licence and flexibility for regional travel.

Responsibilities

• Support store teams in achieving KPIs and sales targets.
• Monitor performance data and implement improvement plans.
• Conduct store visits to provide coaching and ensure operational excellence.

Skills

Multi-site retail management

Commercial awareness

Communication

Coaching

Interpersonal skills

Microsoft Office

Self-motivated

Customer experience

Job description

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Posting Date: 29 May 2025

Function: EE Retail

Unit: Consumer

Location:

Newmarket, Suffolk, United Kingdom

Job Title: Area Sales Support Manager – EE Mobile Franchise (Multi-site)
Department: Sales / Franchise Operations
Location: Field-Based (Regional Travel Required) - Covering 4 stores in Essex, Suffolk and Norfolk.
Reports To: Regional Sales Manager / Franchise Director
Salary: Competitive + Bonus + Benefits


Job Summary:
We are seeking a dynamic and proactiveArea Sales Support Managerto join our EE Mobile Franchise team. This role is pivotal in supporting the operational and commercial performance of multiple EE retail franchise stores within a defined geographical area. You’ll work closely with Store Managers, Franchise Owners, and central support functions to drive sales growth, customer satisfaction, and operational excellence.


Key Responsibilities:
Sales & Commercial Performance
• Support store teams in achieving and exceeding KPIs including sales targets, conversion rates, and customer experience metrics.
• Monitor and analyse performance data across sites, identifying trends and implementing action plans to improve underperforming areas.
• Support the execution of local and national promotional campaigns and product launches.
Operational Excellence
• Ensure adherence to EE operational standards, processes, and compliance requirements across all franchise locations.
• Conduct regular store visits to audit operational performance, provide coaching, and implement best practices.
• Coordinate with the Franchise Owner and head office to ensure smooth day-to-day operations and timely problem resolution.
People Development & Support
• Act as a key point of contact for store managers and frontline teams, offering guidance, coaching, and mentoring.
• Assist in the onboarding and training of new staff, ensuring consistent standards across all stores.
• Help build a positive, sales-driven culture by motivating teams and recognising achievements.
Franchise Partner Support
• Maintain a strong working relationship with Franchise Partners, supporting them in delivering business goals and EE standards.
• Assist in aligning franchise business plans with EE’s strategic priorities.
• Act as a liaison between the franchisee and EE corporate teams, ensuring smooth communication and alignment.
Reporting & Administration
• Provide regular performance and activity reports to the Regional Sales Manager and Franchise Owner.
• Support planning and budgeting processes with accurate forecasting and analysis.
• Maintain accurate records of store visits, action plans, and follow-ups.


Key Skills & Experience:
• Proven experience in a multi-site retail management, area support, or franchise operations role (telecoms industry preferred).
• Strong commercial awareness with the ability to analysedata and implement effective business solutions.
• Excellent communication, coaching, and interpersonal skills.
• Organised, self-motivated, and comfortable working independently in a fast-paced environment.
• Passionate about delivering outstanding customer experiences and driving high performance.
• Proficient in Microsoft Office, especially Excel and PowerPoint.
• Full UK driving licence and willingness to travel regularly.



What We Offer:
• Competitive salary and performance-based bonus.
• Car allowance.
• Employee discounts on EE products and services.
• Opportunities for career progression within a growing franchise network.


If you're a driven individual who thrives in a field-based, high-performance environment and is passionate about supporting others to succeed, we want to hear from you.
Apply now and help shape the future of EE’s franchise retail experience.