Frailty Admin Assistant — NHS Trust (Flexible)

Merseywestlancs; Sefton; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

MWL NHS Trust invites applications for Frailty Administration Assistants in the Frailty Department at Southport and Whiston Hospitals. You will be the first point of contact, provide administrative support, handle patient data, and coordinate appointments using EMIS/Careflow.

You will work across sites, support the frailty team, maintain waiting lists and ensure timely, patient-focused service in line with NHS guidelines. Flexible working and driving may be required.

Qualifications

• Educated to GCSE level or NVQ Level 2 with relevant experience.
• NVQ3 in Customer Care or equivalent knowledge.
• Previous NHS experience.
• Ability to manage patient appointments and staff diaries.
• Good communication skills and ability to work under pressure.

Responsibilities

• Support the admin co-ordinator with patient attendance and admissions.
• Coordinate appointments and community visits; maintain records.
• Maintain Trust data in EMIS/Careflow and spreadsheets.
• Take minutes at meetings and assist with diary management.
• Provide general clerical support and cover colleagues as needed.

Skills

Excellent communication skills

Work under pressure

Take minutes

Manage/prioritise own workload

Accurately maintain systems

Initiative & self-motivation

Education

GCSE/NVQ Level 2

NVQ3 in Customer Care

Tools

EMIS/Careflow

Careflow Connect

Job description

MWL NHS Trust invites applications for Frailty Administration Assistants in the Frailty Department at Southport and Whiston Hospitals. You will be the first point of contact, provide administrative support, handle patient data, and coordinate appointments using EMIS/Careflow.

You will work across sites, support the frailty team, maintain waiting lists and ensure timely, patient-focused service in line with NHS guidelines. Flexible working and driving may be required.