Fragrance Experience & Masterclass Specialist

Chanel, Inc.; Greater London; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Retail Discounts

Employee Assistance

Job summary

CHANEL is seeking a Fragrance Specialist at John Lewis Oxford Street to deliver immersive fragrance consultations, storytelling, and exceptional client experiences. You will support makeup and skincare, host masterclasses, and mentor colleagues while driving counter growth.

The role requires a passion for perfumery, strong relationship-building, and confidence in presenting products to clients in a luxury retail environment; previous counter experience is preferred, with a focus on delivering

Qualifications

• Experience in a client-facing retail environment.
• Passion for fragrance and storytelling.
• Ability to host in-store events and masterclasses.

Responsibilities

• Deliver personalised fragrance consultations and product education.
• Build lasting client relationships through tailored experiences.
• Support counter growth and mentor colleagues.
• Host events and masterclasses to elevate the fragrance category.

Skills

Fragrance knowledge

Customer service

Storytelling

Clienteling

Events hosting

Job description

CHANEL is seeking a Fragrance Specialist at John Lewis Oxford Street to deliver immersive fragrance consultations, storytelling, and exceptional client experiences. You will support makeup and skincare, host masterclasses, and mentor colleagues while driving counter growth.

The role requires a passion for perfumery, strong relationship-building, and confidence in presenting products to clients in a luxury retail environment; previous counter experience is preferred, with a focus on delivering