Founding London Product Specialist — AI SaaS Support

Juicebox; Greater London; On-site; GBP 55,000 - 80,000; Full time

Benefits offered by this job

Equity

Meals provided

Private medical insurance UK

Job summary

Juicebox, based in London, is hiring a founding Product Specialist to sit at the heart of customer support and product quality. You will respond to live support requests, investigate bugs in real time, and work closely with engineering and product to resolve issues quickly and clearly, keeping customers unblocked.

You will define what great support looks like in an AI-first world at a hypergrowth company, joining a low-ego, collaborative team guided by a VP of Customer Success who has built

Qualifications

• 2-4+ years in support engineering, product ops, customer success, or customer support at a SaaS company.
• Clear, calm communicator with high empathy when customers are blocked.
• Curious and scrappy; digs into bugs, runs tests, clarifies edge cases.
• Handles fast context switching with speed and multi-threaded work.
• Balances fast response times with root-cause analysis.
• Organized, proactive, and able to coordinate across functions.
• Based in London or open to relocating (in-office 5 days/week).

Responsibilities

• Respond to live support tickets and product questions (Pylon, Slack, email).
• Investigate live issues, replicate bugs, and gather technical details.
• Create well-scoped bug reports with context, repro steps, and priority guidance.
• Partner with engineering and product to coordinate resolution and track progress.
• Follow up with users once fixes or workarounds are in place.
• Maintain clean documentation, internal tools, and support workflows (Linear, Notion, etc.).
• Spot recurring themes in feedback and flag insights to product leadership.

Skills

Clear communication

Empathy

Curiosity

Multitasking

Root-cause analysis

Cross-functional coordination

Tools

Pylon

Paraform

Linear

Notion

HubSpot

PostHog

Job description

Juicebox, based in London, is hiring a founding Product Specialist to sit at the heart of customer support and product quality. You will respond to live support requests, investigate bugs in real time, and work closely with engineering and product to resolve issues quickly and clearly, keeping customers unblocked.

You will define what great support looks like in an AI-first world at a hypergrowth company, joining a low-ego, collaborative team guided by a VP of Customer Success who has built