Founding Customer Value Architect

Entrepreneur First; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

UK Benefits Package

US Benefits Package

Job summary

Omnea in London is hiring a Customer Value Lead to own the customer lifecycle across large strategic accounts. Your mission is to ensure customers realize measurable value from day one, driving renewals, expansion and upsell.

As an early hire on the customer team, you will build deep relationships from procurement managers to CFOs, shape the commercial playbook with the team, and feed product decisions with customer signals. You will work closely with Abs, Ben and Rebe to scale the function.

Qualifications

• 4-8 years of experience in a top-tier, fast-paced environment: a startup, scale-up, VC, consulting, banking, or something you built yourself
• If you've been in a commercial role, you've worked six-figure ARR+ accounts, navigated multi-stakeholder buying committees, and built genuine executive relationships
• You build rapport, influence people, and drive change, whether with a distinguished exec or a junior operator
• You're ambitious, competitive, and care about doing excellent work, with a track record of high performance in whatever you've turned your hand to

Responsibilities

• Own a revenue number: You'll carry an NRR quota across your enterprise book, identifying upsell opportunities and owning renewals end-to-end
• Build relationships from procurement managers to CFOs, multi-thread across accounts to earn trust across stakeholders
• Build the playbook from scratch with implementation, product, and leadership to define rhythms and processes as the function grows
• Shape what Omnea builds next by feeding customer signals to Product and Revenue leadership

Skills

GTM experience

Enterprise sales

Stakeholder management

Relationship building

Job description

Omnea in London is hiring a Customer Value Lead to own the customer lifecycle across large strategic accounts. Your mission is to ensure customers realize measurable value from day one, driving renewals, expansion and upsell.

As an early hire on the customer team, you will build deep relationships from procurement managers to CFOs, shape the commercial playbook with the team, and feed product decisions with customer signals. You will work closely with Abs, Ben and Rebe to scale the function.