Founding CSM: Growth & Partnerships

Beam; Greater London; Hybrid; GBP 50,000 - 85,000; Full time

Benefits offered by this job

Generous EMI-qualifying share options

Therapy, coaching, classes & content

WellBeam budget for wellbeing

Holiday: 25 days + 3 days at Christmas

Remote work up to 6 weeks/year

Sabbatical after 3 years

Nursery scheme

Healthcare cover

Enhanced parental leave

Pension scheme 3% employer

Calm app subscription

Cycle & Tech schemes

Shoreditch gym membership

Job summary

Beam is seeking a Customer Success Manager to ensure pilots deliver impact and transition into long-term partnerships with expanded contracts. You’ll manage a portfolio of frontline teams and social care partners, driving adoption, collecting feedback, and shaping Beam’s product roadmap as we scale.

You’ll spend significant time with users, particularly social workers, to build champions, demonstrate value, and identify opportunities for expansion while negotiating contracts.

Qualifications

• Fluency in English and Italian, expert-level written and spoken.
• Willingness to travel regularly across the EU.
• Experience driving growth through partner/account management.
• Strong diplomacy with government and social care organisations.
• Creative, growth-minded problem-solver with a solutions focus.
• Exceptional discovery skills to uncover client needs.

Responsibilities

• Build strong relationships with frontline teams and leadership across organisations.
• Drive adoption through training and proactive engagement with users.
• Demonstrate impact with clear updates and reports to stakeholders.
• Identify and secure expansions, develop proposals, lead negotiations.
• Act as voice of the customer to influence the product roadmap.
• Help design and scale the new Customer Success function.

Skills

Relationship building

Multi-tasking

Results-driven

Negotiation

Diplomacy

Discovery techniques

Job description

Beam is seeking a Customer Success Manager to ensure pilots deliver impact and transition into long-term partnerships with expanded contracts. You’ll manage a portfolio of frontline teams and social care partners, driving adoption, collecting feedback, and shaping Beam’s product roadmap as we scale.

You’ll spend significant time with users, particularly social workers, to build champions, demonstrate value, and identify opportunities for expansion while negotiating contracts.