Fostering Admin & Case Support Officer

Coventry City Council; Coventry; On-site; GBP 20,000 - 26,000; Full time

Job summary

Coventry City Council is seeking an Operational Support Officer in the Fostering Service to provide essential administrative support, including foster carer finances and Local Authority checks. You will maintain case management and in-house tracking systems, answer calls from carers and professionals, and monitor mailboxes to keep operations running smoothly.

We value a flexible, self-starting approach and strong organisational skills, with attention to detail and excellent communication.

Qualifications

• Has a flexible approach.
• Is a self-starter.
• Has strong organisational skills and the initiative to prioritise their own workload.
• Thrives in a busy and diverse environment.
• Has great attention to detail along with excellent communication skills.

Responsibilities

• Based in the Fostering Service, provides administrative support such as foster carer finances and Local Authority checks.
• Updates case management and in-house tracking systems.
• Answers phone calls from carers and professionals; monitors functional mailboxes and performs other required support tasks.
• Promotes a positive working culture where children are at the heart of everything we do.

Skills

Flexible approach

Self-starter

Organisational skills

Attention to detail

Excellent communication

Job description

Coventry City Council is seeking an Operational Support Officer in the Fostering Service to provide essential administrative support, including foster carer finances and Local Authority checks. You will maintain case management and in-house tracking systems, answer calls from carers and professionals, and monitor mailboxes to keep operations running smoothly.

We value a flexible, self-starting approach and strong organisational skills, with attention to detail and excellent communication.