Operational Support Officer (Administration Role)

Coventry City Council; Coventry; In loco; GBP 20.000 - 26.000; Tempo pieno

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Coventry City Council is seeking an Operational Support Officer in the Fostering Service to provide essential administrative support, including foster carer finances and Local Authority checks. You will maintain case management and in-house tracking systems, answer calls from carers and professionals, and monitor mailboxes to keep operations running smoothly.

We value a flexible, self-starting approach and strong organisational skills, with attention to detail and excellent communication.

Competenze

• Has a flexible approach.
• Is a self-starter.
• Has strong organisational skills and the initiative to prioritise their own workload.
• Thrives in a busy and diverse environment.
• Has great attention to detail along with excellent communication skills.

Mansioni

• Based in the Fostering Service, provides administrative support such as foster carer finances and Local Authority checks.
• Updates case management and in-house tracking systems.
• Answers phone calls from carers and professionals; monitors functional mailboxes and performs other required support tasks.
• Promotes a positive working culture where children are at the heart of everything we do.

Conoscenze

Flexible approach

Self-starter

Organisational skills

Attention to detail

Excellent communication

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Operational Support Officer (Administration Role)

Join us at Coventry City Council on our remarkable journey to shape a brighter future for the city's children, young people and families! As an 'Outstanding' Local Authority, we strive for excellence and place children and young people at the heart of our practice. We're seeking individuals who are enthusiastic, flexible, and eager to develop their skills.

Our Values

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

What is the job role?

The post is based in the Fostering Service, and you will be responsible for a range of administrative support tasks, such as foster carer finances and Local Authority checks. This will include updating case management and in-house tracking systems. You will be answering phone calls from carers and other professionals, monitoring functional mailboxes and any other required support tasks. You will promote a positive working culture where children are at the heart of everything we do.

The Fostering Service is a rewarding and exciting area to work in, where you will be part of a team ensuring the child’s journey within Children’s Services is the best it can be.

This is a fixed-term contract covering maternity leave until 27 June 2027.

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

• Has a flexible approach
• Is a self-starter
• Has strong organisational skills and the initiative to prioritise their own workload
• Thrives in a busy and diverse environment
• Has great attention to detail along with excellent communication skills

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

Interview date: 10 November 2026