Forward Logistics Technician II

Astreya Consultancy India; Greater London; On-site; GBP 20,000 - 26,000; Full time

Job summary

Astreya Consultancy India is seeking a detail-oriented Warehouse/IT Asset Management support person in Greater London. The role involves maintaining day-to-day ITAM operations, staging, packing, and FIFO-based picking, plus asset management and e-recycling.

You will use ticketing systems, monitor metrics, and ensure SOP adherence while coordinating with cross-functional teams for inventory planning and hardware shipments. Strong English communication is essential.

Qualifications

• High school diploma or GED required; 2+ years of related experience or equivalent training.
• Detail-oriented with ability to follow procedures and maintain accurate records.
• Proficiency using ticketing systems, inventory software, and standard office tools.

Responsibilities

• Support and cross-train into L1 ITAM services to maintain day-to-day operations.
• Handle hardware staging, packing, and FIFO-based picking.
• Maintain inventory records and asset management, including e-recycling.
• Image corporate hardware and manage shipments and loading/unloading duties.
• Utilize ticketing systems with focus on customer service and SOP adherence.
• Track metrics, review task quality, and plan team tasks.
• Ensure inventory data accuracy using inventory management software.
• Inspect incoming shipments and verify against purchase orders; flag damages or discrepancies.
• Adhere to health and safety regulations and keep the warehouse safe and orderly.

Skills

Attention to detail

Strong organizational skills

Customer service

MS Office proficiency

English communication

Education

High school diploma / GED

2+ years related experience

Tools

Ticketing systems

Inventory management software

MS Office

Job description

Scope:

Follows established procedures on routine work Requires detailed instructions

Your Roles and Responsibilities:

• Support & cross-train into all L1 ITAM services as needed to maintain day to day operations for forward and reverse logistics.
• Hardware picking according to FIFO policies.
• Staging and packing of orders.
• Responsible for inventory, asset management and e-recycling.
• Corporate hardware imaging.
• Use ticketing systems with a focus on customer service, SOP adherence, and quality.
• Report individual and team work accomplishments and to track metrics, review team task quality, and plan team and individual tasks.
• Utilize inventory data management software to maintain inventory accuracy and workflow.
• Receive and inspect shipments. Verify accurate deliveries against purchase orders while looking for damages, shortages, wrong items and other concerns; notify onsite leadership.Verify shipments to packing slips.
• Load and unload shipments; loading dock duties as assigned.
• Maintain inventory records; assess department or warehouse needs and order supplies as appropriate; maintain stock records.
• Unbox, stock inventory on shelves, break down packing materials.
• Responsible for inventory procedures including the actual total count of stock items and spot check as needed.
• Perform cleanup duties to maintain the warehouse in a safe and orderly manner.
• Contribute to large scale global projects as needed.
• Report inventory discrepancies, task progress and process gaps and assist with their correction as needed.
• Explaining SOPs to other team members and ensuring others are following SOPs.
• Oversee inventory levels and engage cross functional teams for ordering inventory & planning hardware shipments for all LOCs within the assigned campus.
• Work with the compliance team on lost asset investigations and proactively provide updates.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 2+ years' related experience and/or training; or equivalent combination of education and experience.
• High attention to detail and ability to follow other technicians' direction to ensure quality.
• Effectively utilize ticket, inventory, and dispatch management systems.
• Determines methods and procedures on new assignments and may coordinate activities of other personnel.
• Networks with key contacts outside one's own area of expertise.
• Proven ability to adapt to changing priorities, conditions, and circumstances while ensuring important deadlines are met.
• Strong organizational skills including effective record-keeping and maintenance techniques.
• Basic knowledge of computer hardware with the ability to learn new software.
• Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.
• If applicable at site, ability to operate material handling equipment - pallet jacks and forklifts (if certified) is a plus.
• Understands policies and objectives of the assigned program and corresponding activities.
• Knowledge of health and safety regulations.
• Proficient English communication in terms of speaking,writing and reading.