Forklift Parts Coordinator

First Military Recruitment Ltd; Grantham; On-site; GBP 28,000 - 30,000; Full time

Job summary

First Military Recruitment Ltd is seeking a Parts Controller in Grantham to source and manage forklift parts for the client’s operations. The role involves coordinating orders, stock control, supplier liaison, and delivering timely parts to engineers and customers.

You will work with service and workshop teams to minimise downtime, maintain accurate stock records, and provide excellent customer service with attention to detail. Ex-helpful candidates from ex-military backgrounds are encouraged.

Qualifications

• Experience with forklift, plant, automotive, or industrial parts is advantageous.
• Ability to work independently and as part of a service/parts team.
• Strong negotiation and supplier-management skills.
• Ability to work under pressure and prioritise urgent requirements.
• Strong organisation and attention to detail.
• Good IT skills, including Microsoft Office and stock/ERP systems.
• Strong communication and customer-service skills.
• Knowledge of spare parts and part-number identification.
• Full UK driving licence may be required depending on the role.

Responsibilities

• Coordinate the ordering, receiving and distribution of forklift spare parts.
• Identify and source parts for different forklift makes and models.
• Process parts enquiries from customers, service engineers and internal teams.
• Prepare quotations and process sales orders and purchase orders.
• Maintain accurate stock records and carry out regular stock checks.
• Monitor stock levels and place replenishment orders when required.
• Liaise with manufacturers, suppliers and parts distributors regarding availability, pricing and delivery times.
• Arrange urgent parts deliveries to engineers and customers.
• Track backorders and keep customers and engineers updated.
• Manage returns, warranty parts and incorrect/damaged deliveries.
• Update parts and stock information on Protean, the company's computer system.
• Help maintain an organised and efficient parts warehouse.
• Work closely with the service and workshop teams to minimise forklift downtime.
• Ensure invoices, delivery notes and purchase documentation are accurate.
• Provide excellent customer service and resolve parts-related queries.

Skills

Forklift parts knowledge

Communication skills

Customer service

IT literacy

Tools

Protean

Microsoft Office

ERP systems

Job description

First Military Recruitment Ltd is seeking a Parts Controller in Grantham to source and manage forklift parts for the client’s operations. The role involves coordinating orders, stock control, supplier liaison, and delivering timely parts to engineers and customers.

You will work with service and workshop teams to minimise downtime, maintain accurate stock records, and provide excellent customer service with attention to detail. Ex-helpful candidates from ex-military backgrounds are encouraged.