Forecasting Lead: Operations Demand & Budget Partner

Capital One; Nottingham; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Pension scheme

Bonus

Generous holiday entitlement

Private medical insurance

Season-ticket loans

Cycle to work scheme

Enhanced parental leave

Open-plan workspaces

Fully-serviced gym

Subsidised restaurant

Mindfulness and music rooms

Rooftop running track

Espresso at Workshop Coffee café

Job summary

Capital One in Nottingham is seeking a Forecasting Lead - Principal Associate to manage a small team producing demand forecasts for our Customer Operations area. You will lead forecasts across operations, develop medium and long-term demand views, and influence budgets with Finance through future volume insights.

The role offers a hybrid working model in Nottingham with flexible patterns and a collaborative environment focused on stakeholder engagement and forecasting tool enhancement.

Qualifications

• Experience producing forecasts in an operational environment to deadlines.
• Understanding of complex Excel-based models.
• Experience coaching and managing a small team.
• Strong stakeholder management skills and ability to manage multiple stakeholders.

Responsibilities

• Lead a small team to cover the production of all forecasts across operations.
• Produce medium and long term customer demand forecasts for critical contact centre process areas and oversee the creation of back office operations forecasts.
• Play a lead role in the creation of our operations budgets and outlook refreshes with Finance, through the provision of future volume demand views.
• Utilise planning data, models and insight to provide compelling advice and recommendations.
• Maintain strong, collaborative relationships by engaging stakeholders to become a trusted partner of the operation.
• Continually improve the quality and accuracy of our forecasts by reviewing tools, assumptions, models and processes.
• Communicate capacity plan outputs in a simple, easy to understand way.
• Ensure the efficient and effective use of resources in line with agreed planning periods.

Skills

Forecasting

Team leadership

Stakeholder management

Excel modelling

Operational forecasting

Tools

Excel

Job description

Capital One in Nottingham is seeking a Forecasting Lead - Principal Associate to manage a small team producing demand forecasts for our Customer Operations area. You will lead forecasts across operations, develop medium and long-term demand views, and influence budgets with Finance through future volume insights.

The role offers a hybrid working model in Nottingham with flexible patterns and a collaborative environment focused on stakeholder engagement and forecasting tool enhancement.