Operational Excellence Lead (Hybrid)

Capital One Group; United Kingdom; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pension

25 days annual leave

Private medical insurance

Parental leave

Job summary

Capital One UK in Nottingham is seeking a proactive Continuous Improvement Lead to bridge high-level operational strategy and hands-on delivery. You will lead cross‑departmental projects aimed at enhancing customer experience, reducing waste, and streamlining contact centre performance.

You will translate strategy into meaningful improvement opportunities, build robust business cases, and partner with technology and outsourced suppliers to drive tangible operational gains, while influencing

Qualifications

• Strong in-built analytical mindset and numerical ability to spot trends in data.
• Experience across operational processes, systems, and technologies across multiple lines of business.

Responsibilities

• Translate operational strategy into meaningful improvement opportunities.
• Lead cross-departmental projects to improve customer experience and reduce waste.
• Build and refine multi‑faceted business cases across departments to improve outcomes.
• Partner with technology, outsourced suppliers and teams to drive operational improvements.
• Influence senior leadership and drive action across peers for tangible results.
• Apply Lean Six Sigma and other methodologies to improve processes and performance.

Skills

Analytical mindset

Operational processes

Lean Six Sigma

Root cause analysis

Process design

Communication skills

Decision making

Contact centre experience

Job description

Capital One UK in Nottingham is seeking a proactive Continuous Improvement Lead to bridge high-level operational strategy and hands-on delivery. You will lead cross‑departmental projects aimed at enhancing customer experience, reducing waste, and streamlining contact centre performance.

You will translate strategy into meaningful improvement opportunities, build robust business cases, and partner with technology and outsourced suppliers to drive tangible operational gains, while influencing