Forecasting Lead - Principal Associate

Capital One Group; United Kingdom; Hybrid; GBP 65,000 - 95,000; Full time

Job summary

Capital One is seeking a Forecasting Lead - Principal Associate based in our Nottingham offices. You will manage a small team responsible for producing demand forecasts for Customer Operations, covering both front-line and back-office processes.

This permanent role offers a flexible hybrid working model with core office days and opportunities to influence budgets and planning with Finance while building strong stakeholder partnerships.

Qualifications

• Experience producing forecasts in an operational environment to deadlines.
• Ability to use complex Excel-based models to enable continuous improvement.
• Experience coaching and managing a small team to maintain engagement and good service.
• Strong stakeholder management and ability to manage multiple stakeholders.

Responsibilities

• Lead a small team to produce forecasts across operations.
• Produce medium and long term customer demand forecasts for core processes and oversee back office forecasts.
• Support budgets and outlook refreshes with Finance through future volume demand views.
• Utilise planning data and models to provide actionable advice and recommendations.
• Maintain strong stakeholder relationships to act as a trusted partner.
• Improve forecast quality by reviewing tools, models and processes.
• Communicate capacity plans clearly and simply.
• Ensure resources are used in line with planning periods.

Skills

Forecasting in operations

Excel-based models

Team coaching

Stakeholder management

Microsoft Excel

Tools

Microsoft Excel

Job description

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Forecasting Lead - Principal Associate

About this role

This is an exciting opportunity to manage a small but mighty team responsible for producing demand forecasting for our Customer Operations area.

What you’ll do

• Lead a small team to cover the production of all forecasts across operations
• Produce medium and long term customer demand forecasts for critical contact centre process areas and oversee the creation of back office operations forecasts
• Play a lead role in the creation of our operations budgets and outlook refreshes with Finance, through the provision of future volume demand views
• Utilise planning data, models and insight to provide compelling advice and recommendations
• Maintain strong, collaborative relationships by engaging stakeholders to become a trusted partner of the operation
• Continually improve the quality and accuracy of our forecasts by reviewing tools, assumptions, models and processes
• Communicate capacity plan outputs in a simple, easy to understand way
• Ensure the efficient and effective use of resources in line with agreed planning periods

What we’re looking for

• Experience of producing forecasts in an operational environment to deadlines
• Understanding of complex models (Excel based) to enable a continuous improvement based approach and solve problems
• Experience coaching and managing a small team to maintain engagement and good service to our customers
• Fantastic stakeholder management skills and ability to manage multiple stakeholders and effectively

We’re committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under‑represented group in our industry and are particularly keen to hear from women and ethnic minority candidates.

Where and how you’ll work

This is a permanent position and will be based in our Nottingham offices. Our flexible, hybrid working model gives you the opportunity to work both remotely and in our offices, which provide great spaces for in‑person collaboration. Our core office days are Tuesday to Thursday, but the number of days you actually spend in the office will be led by your team, the work you’re doing and your preferences. Many of our associates have flexible working patterns, so we’re open to discuss flexible working arrangements with you.

What’s in it for you

• pension scheme
• bonus
• generous holiday entitlement
• private medical insurance
• season‑ticket loans
• cycle to work scheme
• enhanced parental leave
• Open‑plan workspaces and accessible facilities designed to inspire and support you
• fully‑serviced gym
• subsidised restaurant
• mindfulness and music rooms
• rooftop running track
• espresso at the Workshop Coffee café

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us.

In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café.

If you require a reasonable adjustment, please contact [e-mail]. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to [e-mail].

Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). At Capital One, we’re building a leading information‑based technology company. Still founder‑led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.