Food Store Frontline Associate – Fast-Paced & Flexible

Marks & Spencer Plc; Cramlington; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Plc is hiring a Customer Assistant in our Food section to be the frontline ambassador for our customers. You will deliver high-quality service at pace, help customers with product knowledge, and use Sparks App to assist shopping.

Flexibility is essential, as you may work across store areas and shifts to meet busy periods and Christmas demand. A resilient, team-oriented approach will help you thrive in this role.

Qualifications

• Experience in customer-facing roles preferred.
• Comfort with digital tools and devices used in-store.
• Able to work in a fast-paced retail environment.
• Willingness to work across store areas and varied shifts.

Responsibilities

• Deliver five-star service at pace in the Food section.
• Use Sparks App and in-store devices to enhance the customer experience.
• Work across different store areas and shifts to meet customer demand.
• Represent the Marks & Spencer brand and promote products to customers.

Skills

Customer service

Digital literacy

Teamwork

Flexibility

Sparks App

Tools

Sparks App

Job description

Marks & Spencer Plc is hiring a Customer Assistant in our Food section to be the frontline ambassador for our customers. You will deliver high-quality service at pace, help customers with product knowledge, and use Sparks App to assist shopping.

Flexibility is essential, as you may work across store areas and shifts to meet busy periods and Christmas demand. A resilient, team-oriented approach will help you thrive in this role.