Food Frontline Associate – Fast-Paced, Customer-Centric

Marks & Spencer Plc; Gateshead; On-site; GBP 7,500 - 12,000; Part time

Job summary

Marks & Spencer Plc in the United Kingdom is seeking a Customer Assistant for our Food section. You’ll be on the frontline, delivering five-star service at pace and drawing on our range of M&S Food products to meet customer demand.

You’ll be a resilient, team-oriented brand ambassador who uses Sparks App and in-store devices to help customers find what they want. Flexibility across store areas and a can-do attitude are essential.

Qualifications

• Experience in customer service or frontline roles.
• Ability to thrive under pressure and manage busy periods.
• Willingness to work across different store areas.
• Comfort with using in-store digital tools (Sparks App).
• Commitment to delivering high-quality customer service.

Responsibilities

• Provide five-star service at pace to customers.
• Confidently recommend and sell new Food products.
• Utilise Sparks App and in-store devices to assist customers.
• Be a resilient, team-focused ambassador for the Marks & Spencer brand.
• Work flexibly across store areas to meet demand.

Skills

Customer service

Stress resilience

Flexibility

Team player

Digital literacy

Tools

Sparks App

Job description

Marks & Spencer Plc in the United Kingdom is seeking a Customer Assistant for our Food section. You’ll be on the frontline, delivering five-star service at pace and drawing on our range of M&S Food products to meet customer demand.

You’ll be a resilient, team-oriented brand ambassador who uses Sparks App and in-store devices to help customers find what they want. Flexibility across store areas and a can-do attitude are essential.