Frontline Food Customer Assistant - Fast-Paced, Tech-Savvy

Marks and Spencer; Norwich; On-site; GBP 18,000 - 22,000; Full time

Job summary

Marks & Spencer is hiring a Customer Assistant in our Food section. You’ll be on the frontline, helping customers, recommending our latest food products, and using Sparks App and in-store devices to enhance their experience. You’ll thrive in a busy environment, stay focused, and contribute to a high-energy team.

Flexibility is essential as shifts vary and Christmas hours may extend. You’ll be a brand ambassador, delivering five-star service and ensuring customers feel valued every time they shop

Qualifications

• Strong customer service and communication skills.
• Ability to work under pressure in a fast-paced retail environment.
• Willingness to use digital tools to enhance customer experience.

Responsibilities

• Assist customers with queries and product information.
• Offer recommendations and upsell products to meet demand.
• Operate tills and process transactions accurately.
• Keep shelves stocked and store clean during shifts.

Skills

Customer service

Sales

Digital tools

Tools

Sparks App

In-store devices

Job description

Marks & Spencer is hiring a Customer Assistant in our Food section. You’ll be on the frontline, helping customers, recommending our latest food products, and using Sparks App and in-store devices to enhance their experience. You’ll thrive in a busy environment, stay focused, and contribute to a high-energy team.

Flexibility is essential as shifts vary and Christmas hours may extend. You’ll be a brand ambassador, delivering five-star service and ensuring customers feel valued every time they shop